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Annie O'dell
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- Customer Service
- Field Operations
Bio
Experience
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Teammate
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Teammate
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Nov 2007 - Present
*Over see daily team operations *Aggergate data for professional assessments*Coordinate logistics for special projects*Assist with 2 day seminars for sales training and professional development *Internally run B4 Students program which is intergrated with Big Brothers Big Sisters *Manage the EQ Summer Intern Program
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Field Operations Manager
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Jun 2006 - Nov 2007
•Provided Franchisee management in operations, marketing and business plan development to over 40 stores in a 2 state territory. •Trained 200+ Cold Stone Creamery employees•Consult with individuals weekly via phone and consult with each once a month•Travel 3 to 4 days a week, manage personal schedule and arrange all required travel •Evaluate stores on a quarterly basis to determine operational excellence
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Customer Service
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Jan 2005 - Jan 2006
* Customer service and cash transactions in fast-paced environment* Promoted to server after 5 months of service * Awarded for Top Sales Twice in one year
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Education
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2002 - 2006Gustavus Adolphus College
BA, Communications
Suggested Services
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Industry Focus. “Hospitality”
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