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Annie Huang

Duty Manager at SkyCity Hotels Group
Intro Book
Hospitality professional with 8 years of experience delivering excellent customer service.
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Location
Auckland, Auckland, New Zealand, NZ
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Bio

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Annie Huang is a seasoned hospitality professional with 8 years of experience in the service industry, including roles as a Team Leader, Host, Waitress, and Food Server. She holds a Bachelor's degree in International Hospitality Management from Auckland University of Technology and has certifications in Licence Controller Qualification (LCQ) and Manager's certificate from Auckland Council.

Credentials

  • Licence Controller Qualification (LCQ)
    GetLCQ
    Apr, 2023
    - Apr, 2026
  • Manager's certificate
    Auckland Council
    Jul, 2023
    - Apr, 2026

Experience

  • SkyCity Hotels Group
    • New Zealand
    • Hospitality
    • 1 - 100 Employee
    • Duty Manager
      • Feb 2024 - Present

    • Team Leader/ Host
      • Nov 2022 - Feb 2024

      • Active listening and effective communication skills and helping guests with limitedEnglish capabilities• Providing quick service to customers at peak time to ensure all customers are servedand shorten wait times• Hosting guests o Greet and escort customers to their table. Present menu and explain specialmenu items. Attentive to customers’ special requests and queries.• Multi-task o Hosting many tables while cleaning, serving customers and advising teammembers in a fast paced environment.• Ensure a clean environment is maintained and rectifying any problems before a guestencounters the problem• Arrange formal table settings ensuring eating utensils and plates are clean and beforecustomers arrive• Acting duty manager when higher managers are absent to ensure the smoothoperation of the restaurant.

    • Waitress
      • Jun 2022 - Nov 2022

  • Zen E Private Kitchen Chinese Restaurant, Auckland
    • Auckland, New Zealand
    • Food Server, Cashier
      • Nov 2020 - Apr 2021
      • Auckland, New Zealand

  • China Palace Restaurant & Takeaway, Gisborne
    • Gisborne, New Zealand
    • Team Leader
      • Jan 2017 - Feb 2020
      • Gisborne, New Zealand

Education

  • 2020 - 2022
    Auckland University of Technology
    Bachelor, International Hospitality Management

Suggested Services

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Industry Focus. “Hospitality”

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