Experience

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  HTC Global Services

  • Troy, MI

  • Service Desk Analyst

    • Feb 2019 - Present
    • Troy, MI

    Provide quality first level support to IT users, employing a high degree of customer service, technical expertise and timeliness. Consult knowledge base to optimize problem resolution, track calls, enter solution data, and follow through on resolution with end users.

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  Weight Watchers of Michigan, Inc.

  • Farmington Hills, MI

  • Wellness Guide

    • Nov 2017 - Sep 2019
    • Farmington Hills, MI

    Welcome and help Weight Watchers members through check-in process. Connect with each member regarding latest results from scale to heighten awareness of behavior and habits around nutrition and exercise -- helping member become more successful. Complete financial tally, promote Weight Watchers pr...

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  Measurement Incorporated

  • Taylor, MI

  • Reader/Evaluator

    • 2013 - Feb 2019
    • Taylor, MI

    Read and evaluate standardized tests in language arts and mathematics from the elementary, middle and high school grade levels, based on student's demonstrated understanding of learning standards. On a project basis, partner with fellow readers under the direction of team leader and scoring d...

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  Self-Employed

  • Southfield, MI

  • Family Caregiver

    • May 2012 - Sep 2016
    • Southfield, MI

    Self-educated family caregiver for elder loved one; helped and coached to support consistency of nutrition, sleep pattern, medication management and administration, Activities of Daily Living. Vigilantly pursued quality healthcare and managed the household. Built collaborative relationships with ...

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  The McGraw-Hill Companies

  • Columbus, OH

  • Production Coordinator

    • Nov 2009 - Feb 2012
    • Columbus, OH

    Delivered offshore projects within financial, qualitative, and schedule benchmarks. Created and managed budgets and forecasts for assigned components produced with K4 Cross-Media Publishing Platform, using P2P/Ariba Supplier Network. Identified and created workflows, tools and forms to address sp...

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  The McGraw-Hill Companies

  • Chicago, IL

  • Production Coordinator

    • Sep 2007 - Sep 2009
    • Chicago, IL

    Managed projects within agreed financial, qualitative, and schedule benchmarks. Created and supervised budgets and forecasts for assigned components. Identify the need for and create workflows, tools and forms to address specific challenges throughout pre-production, production and post-productio...

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  HarmCo Industrial Strength Design

  • Chicago, IL

  • Design and Production Consultant

    • Feb 1997 - Sep 2007
    • Chicago, IL

    Planned and produced graphic design and communication for diverse range of client organizations, from concept through deliverable. Developed corporate identity, collateral systems, publications, promotional campaigns, signage and packaging. Created visual structure for Web sites through graphic d...

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  NewCity Inc.

  • Art Director

    • Jan 1996 - Feb 1997

    Supervised 5 direct reports in the graphic design and print production department of alternative newsweekly (circulation 70,000). Directed design and production of advertising, editorial features, and covers; handled editorial photography and illustration assignments; was responsible for the dep...

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  Chicago Reader, Inc.

  • Production Assistant

    • Sep 1986 - Jan 1996

    Designed and produced display advertising and editorial features for alternative newsweekly (circulation 166,000); worked as a team with advertising salespeople, editors, and designers. ■ Specialized in darkroom methodology and process.■ Functioned as senior leader in production department.■ Was ...