Bio
Experience
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Australia
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Insurance
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1 - 100 Employee
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Compliance and Risk Specialist/ Underwriter
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Nov 2023 - Present
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Customer Support Officer
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Apr 2021 - Present
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Australia
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Financial Services
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700 & Above Employee
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Business Effectiveness Advisor
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May 2019 - Dec 2020
Lead business improvement and governance implementation projects into Suncorp brands; Shannons | Apia | CIL and Vero Corporate Partners, ensuring service delivery expectations are met and policies and all legal compliance requirements are adhered to. Continually communicate strategic direction via group presentations of all major upcoming projects with key stakeholders.
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Performance Advisor/ Operations Advisor - Shannons
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Feb 2014 - May 2019
Lead, drove and implemented business improvement projects for Shannons ensuring service delivery expectations are met and policies and all legal compliance requirements are adhered to. Promote a collaborative continuous improvement culture, leading by example. Provide administration support to the Shannons Leadership team by means of; travel bookings, inbox management, reporting, escalated issue management and SharePoint content ownership.
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Team Leader Home Claims - Suncorp
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Mar 2013 - Feb 2014
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Team Leader - Shannons Insurance
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Mar 2007 - Feb 2013
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Motor Enthusiast Underwriter - Shannons Insurance
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Jul 2005 - Mar 2007
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Allianz Insurance
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Brisbane, Australia
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Sales and Service Consultant
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Aug 2004 - Jul 2005
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Brisbane, Australia
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Zedr Hair and Beauty
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Westlake, Brisbane Qld
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Hairdresser
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Mar 2002 - Sep 2003
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Westlake, Brisbane Qld
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Education
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2006 - 2010ANZIIF
Certificate IV, Financial services- General Insurance -
2006 - 2009ANZIIF
Diploma, Financial Services - General Insurance -
2005 - 2005ANZIIF
RG146 (Tier 1), Personal Advice - Finacial Services -
2001 - 2003Wynne- Hoelscher Hairdressing Academy
Certificate III, Hair Styling/Stylist and Hair Design -
1995 - 1999St Aidan's Anglican Girls' School
Senior Certificate
Suggested Services
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