Experience

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  Central Boston Elder Services

  • United States
  • Consumer Services
  • 100 - 200 Employee

  • Bilingual Care Manager

    • Jul 2016 - Present

    • Assist elders with housing issues, public assistance, insurance and financial benefits, long-term care admissions, legal issues, including identifying needs, locating resources and completing all applications and paperwork as necessary.• Maintain up-to-date client records. Complete and submit on a timely basis all home care forms, referral forms, and data entry documents as required by EOEA regulation and Agency policy.• Complete, review and submit all statistical information and other administrative paperwork• Implements service plan through contact and coordination with support person, resources, and home care provider agencies.• Develop a comprehensive service plan with elders and maintain client base of 120.• Coordinate service provision to elders, including collaboration with vendors, health care providers, and other human services agencies. • Identify elders in at-risk situations, including abuse, neglect and financial exploitation. Report to and collaborate with appropriate crisis intervention agency, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect and other crises.• Advocate for elders when necessary. Refer elders to other appropriate programs, including Medicaid Waiver, Respite, Managed Care in Housing and other available resources.• Protect consumer’s Personal Health Information and report any suspected security breaches in accordance with HIPAA regulations.

  • Customer Service Representative

    • May 2015 - Jul 2016

    • Provide outstanding customer service to all consumers, staff and community at large.• Manage inbound calls to the CBES switchboard as well as monitor the agency’s centralized voicemail, providing support to consumers, follow up and transferring calls accordingly.• Place initial and follow-ups calls to consumers and providers.• Complete all data entry and communication as required by EOEA and CBES policy and procedures.• Act as a primary contact between CBES and providers, implementing necessary services for consumers as requested by the CBES program management (new services requests, new schedules, managing suspensions, and transferring enrollments).• Collaborate with an interdisciplinary team comprised of CBES staff and community partners to trouble-shoot consumer and service issues.• Participate in quality improving practices by providing feedback.• Protect consumer’s Personal Health Information and report any suspected security breaches in accordance with HIPAA regulations.

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  Friendly Care, Inc.

  • Boston, MA

  • Personal Care Provider

    • Mar 2013 - Apr 2015
    • Boston, MA

    • Supported services essential to the clients.• Observed, recorded and reported all changes in the client’s health and attitude.• Prepared and maintained documentation.• Participated in case reviews.

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  Melvin Pharmacy

  • Boston, MA

  • Pharmacy Technician

    • Dec 2012 - Mar 2013
    • Boston, MA

    • Worked in a highly detail oriented manner.• Provided outstanding customer service.• Verified the prescriptions and set the prices based on insurance information.• Performed labeling and dispensing medication according to the policies and procedures.• Utilized multitasking in a fast-paced enviro...

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  Karelian Institute of Economy “Socio-Logos” Rus...

  • Russian Federation, Petrozavodsk

  • Marketing Analyst

    • Mar 2002 - Aug 2005
    • Russian Federation, Petrozavodsk

    • Created worksheets, entered data and worked with basic formulas within Excel.• Organized and prioritized tasks efficiently, and assisted with additional tasks if needed.• Worked independently with minimum supervision, and leaded project teams.• Analyzed and solved problems. • Communicated effec...