Experience

• 

  Insite Energy

  • United Kingdom
  • Utilities
  • 1 - 100 Employee

  • Head of Onboarding

    • Dec 2020 - Present

  • Onboarding and Project Manager

    • Jul 2019 - Dec 2020

  • Mobilisation and Project Lead

    • Jul 2018 - Jul 2019

    - Established contact and worked closely with the Client throughout the Mobilisation phase to ensure the smooth set up of schemes - Supervised and oversaw New Scheme Coordinators to ensure efficient administration within the Mobilisation department- Delivered on-site induction briefings to Clients and Customers to ensure understanding of Insite systems and how differing payment options operate- Proactively identified knowledge gaps and potential blockers to a successful mobilisation, bringing these to the attention of the relevant parties and ensuring that accountability for resolution was identified and actions accepted- Worked closely with multiple departments to communicate risks during development and install phase to the Client- Created and tracked exceptions and risks to live developments. Created processes and communications to ensure Clients were informed of the risks and potential commercial impact of incomplete data- Proactively sought opportunities to add value to the relationship and to improve the Client/Customer perception - Provided regular reports directly to the senior leadership team

  • Sales and Legal Support Administrator

    • Nov 2017 - Jul 2018

    - Produced and issued quotations for clients- Processed leads and maintained Insite's Client Relationship Management system- Interfaced with other parts of the business- Oversaw the financial management of New Business output- Provided support to the Legal Department

• 

  Flight Centre Travel Group

  • London, United Kingdom

  • Assistant Manager

    • Sep 2016 - Nov 2017
    • London, United Kingdom

    - Promoted to the role within twelve months after consistent improvement and a thorough and unwavering commitment to the job- Tasked with identifying and dealing with problems as they arose and pre-empting any potential issues within the systems and with clients- Took the lead training new consultants and ensured a cohesive and productive team

• 

  Boots UK

  • Southport

  • Customer Assistant (Operations)

    • Oct 2015 - Aug 2016
    • Southport

    - Delivered exceptional customer service through daily interaction with customers- Maintained own section on the shop floor as well as the stock room, ensuring correct stock numbers and location- Gained experience both on the tills and as part of the operations team, dealing mainly with deliveries and stock

• 

  Juno Records

  • United Kingdom
  • Musicians
  • 1 - 100 Employee

  • Digital Data Approver

    • Sep 2012 - Sep 2015

    - Proof reading and amending/correcting all literary content and labelling- Checking that individual items are correctly labelled and categorised to avoid shipping errors and encourage advocacy- Working towards and achieving department and individual targets; a minimum of 500-600 items checked and approved per day- On call to cover staff shortages in other departments e.g. checking-in and distribution

  • Digital Marketing Intern

    • Mar 2015 - Apr 2015

    - Researched competitors and, based on findings, suggested improvements to social media platforms- Liaised with internal departments and consulted individual staff for feedback regarding current marketing strategies, interpreting that feedback and using it to develop fresh approaches- Responsible for updating and refining social media platforms- Implemented strategies to be used as a long term reference for future employees and suggested ideas which were later applied on marketing strategies

• 

  Generator Hostels

  • Europe

  • Marketing Intern

    • Jun 2012 - Oct 2012
    • Europe

    - Travelled to and explored various European locations in order to provide target-audience relative content and images for various social media channels including Tumblr, Instagram, Facebook- Worked with members of the international team and liaised with customers to gather research in order to provide reviews on events and locations within the cities visited- Provided content for the re-branding and relaunch of the company website