Experience

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  Fort Community Credit Union

  • United States
  • Banking
  • 1 - 100 Employee

  • Director of Centralized Underwriting

    • Jun 2021 - Present

    Manage and support a team of four employees; evaluate credit decisions, perform credit investigations; monthly individual check in chats to keep communication open; resolve any complaints in a professional manner, evaluate suggestions for improvements; actively review operating system to detect errors, efficiencies, programming issues and report findings to VP of Lending; assist credit resolution/collections team in reviewing delinquency and re-writes; create and update procedures for core conversion; perform (indirect) dealer visits quarterly to maintain relationships and actively listen for possible program improvements; Credit Committee board approved; audit general ledgers to ensure they balance and correct any outstanding errors before month-end; perform and follow through with annual CIP vendor audits. Work with 3rd party vendors to integrate new programs and platforms with our core system to maximize efficiency.

  • Centralized Loan Officer

    • Sep 2020 - Jun 2021

    Underwrite and decision consumer and indirect loan applications; weekly quality control on loan files; review purchased loans for potential cross-selling opportunities; assist members through total loss process; implemented a GAP refund process; assist members daily with loan inquiries i.e., deferrals, due date changes, missed payments, loan payoffs etc.; process all loans received from indirect program along with purchased loans; quality control/final review for in house mortgage loans, consumer loans, and indirect loans.

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  Financial Institutions Lending Options (FILO)

  • Mukwonago, WI

  • Loan Underwriter/Loan Officer

    • Jun 2017 - Sep 2020
    • Mukwonago, WI

    Analyze applicant’s financial status, credit, and property evaluations while staying within company provided underwriting guidelines; Decision credit applications in a timely manner; Communicate effectively with auto dealerships on responses and rehash of deals; Negotiate with auto dealers on loan package exceptions; Interview various loan customers prior to funding to verify loan and vehicle information; Answer loan customer questions including quoting pay offs, taking payments, answering questions, etc; Periodically audit and fund loan packages; Back Up Accounting for daily ACH prep work or approval.

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  Financial Institutions Lending Options

  • Mukwonago, WI

  • Loan Auditor

    • Mar 2014 - Jun 2017
    • Mukwonago, WI

    Reviewed incoming loan documents for compliance with company policies and applicable laws; entered loans into loan system for funding; communicated document issues to dealers and helped resolve them; kept clients’ information confidential; responded to client emails to resolve issues timely and efficiently; developed the funding manual for Defi/Filebound procedure; trained new employees on the auditing process; created Fillable routine forms for efficiency; generated a binder of all auto loan documentation to reference for the funding department.

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  Sportspage

  • North Prairie

  • Weekend Bartender

    • Mar 2012 - May 2014
    • North Prairie

    Multi-task orders, cash register and product preparation under fast paced conditions; provide customer service to ensure correct orders and satisfaction; coordinate with management to ensure a safe and inviting environment for all guests; maintain proper accountability and quality of product and equipment; create fliers and advertise for upcoming events and specials.

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  Mukwonago Athletic Club

  • Mukwonago

  • Front Desk Receptionist

    • Aug 2013 - 2014
    • Mukwonago

    Provide customer service by assisting clients in class selections, membership questions, and merchandise purchases; courteously convey and enforce policies; assist in driving membership sales; oversee cash and POS system management; guide customers to the latest studio promotions, membership discounts and/or special events; maintain account details and serve as liaison between managers and clients; process payments; keep clients’ information confidential.

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  Imagen Events

  • Waukesha, Wisconsin

  • Event Planning Intern

    • Sep 2012 - Dec 2012
    • Waukesha, Wisconsin

    Hosted events ensuring the function ran smoothly and efficiently; consulted with brides; contracted and negotiated with vendors; advertised for upcoming events; created unique fliers; re-vamped forms and contracts; installed/dismantled events. Company was sold in December 2012.

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  AptarGroup, Inc.

  • Mukwonago, WI

  • Customer Service Intern

    • Sep 2007 - Aug 2012
    • Mukwonago, WI

    Worked with management to update the customer portal with specifications and history; trained employees on the portal and order entry; resolved and directed customer inquiries; entered orders; conducted weekly meetings for intern management; organized orientations/trained new employees; managed high school co-ed students; ran weekly forecasts in Excel; coordinated department community service projects; provided back up to Account Administrators

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  Exciting Events, Inc.

  • New Berlin, WI

  • Disc Jockey

    • Jun 2009 - Jan 2011
    • New Berlin, WI

    Set up and took down equipment; communicated with audience; played music; assisted MC with miscellaneous tasks.