Experience

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  Countrywide Food Service Distributors

  • Parramatta, New South Wales, Australia

  • Business Manager

    • Mar 2022 - Present
    • Parramatta, New South Wales, Australia

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  Pact Group Holdings Ltd

  • Australia
  • Packaging and Containers Manufacturing
  • 700 & Above Employee

  • ACCOUNT MANAGER & SALES / LOGISTICS ANALYST

    • Jul 2017 - Dec 2021

    Managed relationships with internal and external customers, suppliers and stakeholders.Chaired client meetings, worked collaboratively with the National Sales Manager on RFP and tender submissions.Supported NPD and product launches to market.Provided high quality analysis and reports to the senior leadership team.Built, developed and maintained customer relationships with various clients including distributors, processors and major supermarkets.Processed non-conformance advices, attended customer plants to investigate route cause; liaising with departments and providing continued feedback and resolution to customers.Worked collaboratively with customers to assess buying patterns, combining with market intel to generate supply forecast and budget submissions.Provided efficient and accurate weekly/monthly sales forecasts to executive team.Worked with supply team to ensure stock pipeline was in place as per forecasts.

  • Customer Service Logistics Manager

    • Sep 2011 - Jul 2017

    Provided efficient and effective customer service to PACT’s Australian customer base.Established close working relationships with key members of planning, manufacturing and dispatch departments both in Australia and New Zealand.Supported business development managers and account managers with reports and specialised requests.Liaised and managed 3PL warehousing and co-ordinated receivals and despatches from these sites.Managed customer ordering process, including providing timely data entry of all customer orders and following orders through to delivery stage, ensuring customer was aware of any potential delays.Facilitated relationships with international freight forwarders to ensure timely customs clearance and container deliveries in addition to priority airfreight shipments.Processed non-conformance advices, attended customer plants to investigate route cause and liaising with departments and providing continued feedback and resolution to customers.Updated SAP system daily to maintain accurate customer records, provided customer review reports to account managers for customer meetings and reviews.

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  Amcor

  • Switzerland
  • Packaging and Containers Manufacturing
  • 700 & Above Employee

  • Sales Support Analyst

    • Apr 2011 - Sep 2011

    Provided analytical support to team of 20 territory and state sales managers.Co-ordinated route planning, lead weekly lean team meetings, managed regular and specialised sales reporting.Ensured all systems holding customer data were accurate, up to date and in sync: SAP, Salesforce.NSW pricing administrator: ensuring all price change requests met the correct approval procedure and updated pricing in SAP. Prepared presentations for tenders and business reviews.

  • Assistant Account Manager

    • Nov 2009 - Apr 2011

    Provided efficient and effective customer service and enquiry management to a portfolio of major accounts. Managed customer ordering process, including providing timely data entry of all customer orders, following orders through to delivery stage, ensuring customer was aware of any potential delays.Established close working relationships with key members of planning, manufacturing, and dispatch departments. Managed the made to order process ensuring stock on the floor was utilised before new stock is manufactured.Managed / resolved customer conflict – utilising internal relationships to ensure customer satisfaction always.Managed the new quote process from data entry of material requirements and provision of quotes through to creation of artwork specs/requirements and proofing/approvals of machine specs before first runs.

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  Custom Fleet

  • North Ryde, New South Wales, Australia

  • Fleet Manager

    • Apr 2007 - Aug 2009
    • North Ryde, New South Wales, Australia