Experience

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  Solera, Inc.

  • Toronto, Ontario, Canada

  • Executive, Sr. Director of operations Canada

    • Mar 2022 - Dec 2023
    • Toronto, Ontario, Canada

• 

  Open

  • Toronto, Canada Area

  • Sr. Director

    • 2018 - May 2022
    • Toronto, Canada Area

• 

  CDK Global

  • United States
  • Software Development
  • 700 & Above Employee

  • Sr. Director Operations, Canada

    • 2016 - Jul 2018

    Responsible for strategic planing steering year over year profitability improvement for the Canadian segment representing over $80M in annual revenue.Operational responsibilities included-market growth by partnering with Sales organization.-product development requirements to hit market needs by partnering with the development organization.-Ensuring commercial success by partnering with sales, marketing, legal, customer, manufacturers-relationship and crisis management with clients and manufactuers-P&L responsibilities-forecasting/metrics and KPI development, management and reporting-Consensus building and teaming-performance optimization-overall general Canadian facilities and operations duties

  • Senior Training & Implementation Director

    • 2004 - 2016

    Responsible for several major Training & Implementation segments of ADP Dealer Services covering North America.Most notable functions included:-Directly responsible for 50 associates including 3 managers. -team restructuring for efficiency and effectiveness.-supporting 3 different platforms in Canada in the 2 official languages (English & French) representing over 150 applications-driving total annual revenue exceeding $45M annually-stay focused/improve CSI (client satisfaction index) averaging 5.3 on a 6 point scale.In charge of integrating 4 acquisitions into the ADP organization between 2008 and 2012Assigned a leadership position in 2 strategic acquisitions for the Canadian automotive market including due diligence, negotiation, closure and full integration (2012-2013)

  • Senior Director Client Services

    • 1984 - 2004

    Lead ADP Canada technical help desk with a support staff totaling over 75 associates supporting over 1300+clients in both official language (English & French).Staff included 5 Client Account Managers and 4 Team SupervisorsResponsible for merging 3 acquisitions into the support organization over the course of 5 years

• 

  CantradeCloseouts Inc

  • Assistant Accountant

    • 1983 - 1984

    Managed all accounting functions of the business