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AN

Ann Nguyen

UX Researcher at Live Payments
Intro Book
UX researcher and designer with 10+ years of experience delivering user-centered experiences.
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Location
Melbourne, Victoria, Australia, AU
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Bio

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Ann Nguyen is a seasoned UX researcher and designer with 10+ years of experience in crafting user-centered experiences. She has led design in multidisciplinary teams, conducted contextual observations, and designed print and digital marketing materials. Ann holds a Bachelor of Design from RMIT University and a certification in User Experience Design from General Assembly.

Credentials

  • User Experience Design
    General Assembly
    Feb, 2019
    - Apr, 2026

Experience

  • Live Payments
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • UX Researcher
      • Sep 2023 - Present

    • UX/UI Designer
      • Mar 2023 - Sep 2023

  • Leadership Management Australia (RTO #3908)
    • Melbourne, Australia
    • Graphic Designer and Marketing Assistant
      • Dec 2016 - Nov 2019
      • Melbourne, Australia

      • Led design in a multidisciplinary team for ANZ.• Conducted contextual observations to understand participants’ behaviour with learning products. Findings were translated into ideas for usability improvements.• Co-branded training resources liaising with stakeholders and collaborating with facilitators for clients.• Designed and created print and digital marketing collaterals including stationeries, event banners, brochures, surveys, social media advertisements and eDMs.• Managed online learning access by liaising with facilitators to create custom pages via WordPress.

  • Enabling Languages
    • Graphic Designer
      • 2015 - 2017

      • Designed a Multilingual Information Online infographic poster to educate about digital accessibility which gained positive feedback from FECCA’s National Biennial Conference and MASC.• Created brand logo, business stationery, web icons and marketing collaterals to promote digital accessibility for minority languages.

Education

  • 2010 - 2012
    RMIT University
    Bachelor of Design, Games

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Industry Focus. “Financial Services”

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