Experience

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  David Aplin Group

  • Halifax, Canada Area

  • Temporary Administrative Assistant

    • Aug 2013 - Apr 2014
    • Halifax, Canada Area

• 

  Logic Tech

  • Markham, Ontario

  • Receptionist/Customer Service Representative (2011), Special Projects Manager (2012)

    • 2011 - 2012
    • Markham, Ontario

    • Oversaw front-end of business, greeted customers, scheduled training, liaised between customers and management. Represented company at ODA-ASM.• Handled office management functions including supply maintenance and ordering, building management and maintenance interactions, petty cash maintenance, manual printing and binding, and other duties as requested.• Worked with senior staff and managers to develop new software and online projects, oversaw contractors and acted as the primary contact for new services. Defined project scope, timelines and oversaw alpha and beta testing.• Acted as assistant to company owners and sales manager handling mass communications, scheduling, travel arrangements and staff issues or other duties as required.

• 

  Folkgraphis Frames (1992) Ltd.

  • Office Manager

    • 2009 - 2011

    Oversee operational functions along with the Operations Manager at a family owned business in Edmonton, AB that wholesales picture frame moulding and framing supplies to museums, galleries and retailers across Western Canada. In the office manager capacity I supervise reception, customer service and order desk employees. I also handle bookkeeping and purchasing functions, vendor and customer relations and publications.

• 

  TELUS

  • Business Analyst

    • Jan 2008 - Jan 2009

    Process capturing and mapping, enterprise analysis, requirements analysis and documentation, technical writing, communication, technology analysis

• 

  CTC TrainCanada

  • Instructor

    • Jul 2007 - Sep 2007

    Develop curriculum for various technical skills and software applications. Teach classes for individuals and companies. Maintain contact with former students via phone and email to troubleshoot and assist when necessary. Various applications taught include Word, Excel, Access and Oracle 10g (for DBAs, an intensive SQL tutorial was part of this). As well I teach soft skills including presentation skills and project management.

• 

  FCS Infodesk

  • Manager

    • Jan 2007 - May 2007

    Hiring and training new employees, handling all scheduling,bookkeeping, inventory and product buying. Am currently revamping the services of the Infodesk, ordering new productsand forming an awareness campaign to better inform studentsabout both the Infodesk and the CS Society.

• 

  Dalhousie Student Advocacy Service

  • Summer Director

    • May 2006 - Aug 2006

    Assisted students with submissions for disciplinary committee hearings, grade appeals, student code of conduct issues. Worked with the Executive Director on projects for the Service. Maintained regular office hours, consulted with potential clients, advocated on behalf of students. Understood and promoteed understanding of academic policies and procedures. General office duties, website maintenance and operation.

• 

  MSAD #55 - Sacopee Valley High School

  • Substitute Teacher

    • Apr 2003 - May 2006

    Filled short- and long-term absences at Sacopee Valley High School, typically in the 8 th and 9th grades (science, algebra, biology, Latin, English, civics and American government, English, journalism) and the special education programme.

• 

  Bonny Staffing, Inc.

  • Receptionist/Office Manager

    • May 2005 - Sep 2005

    Completed test for office competency, filled many short-termand long-term vacancies in southern Maine offices, includingthe American Red Cross, First American Title Insurance Company and Benchmark Inc.

• 

  Dalhousie Student Union

  • Chief Returning Officer

    • Dec 2004 - Apr 2005

    Hired and oversaw two assistants, six part-time employees and 60 occasional workers; liaised with the public, the press andthe Union; acted as a representative before the Judicial Board arguing appeals; customer service and secretarial work;managed a $20,000 budget, including a payroll and an audit;and published a 385 page report.