Experience

• 

  CanAm Enterprises, LLC

  • United States
  • Financial Services
  • 1 - 100 Employee

  • Director

    • Jan 2016 - Present

  • Vice President

    • Nov 2013 - Dec 2016

• 

  Deutsche Bank

  • NYC

  • Vice President, Regulatory Compliance

    • Apr 2012 - Oct 2013
    • NYC

• 

  Federal Reserve Bank of New York

  • United States
  • Financial Services
  • 700 & Above Employee

  • Staff Director, Information Security

    • 2010 - Apr 2012

    Managed a staff that provides 24x7x365 information security monitoring services to a national customer base. Primary responsibilities:- Developed business strategy, high priority objectives, and operation plans.- Staff development, coaching, training, and performance management.- Ensured operational quality, compliance, and continuous improvement. - Managed vendor relationships, including developing statements of work and ensuring vendor integrity.- Monitored compliance with customer service level agreements.- Developed performance metrics that influence and drive business and risk decisions.- Disaster recovery and staff augmentation planning.- Developed operation specific policies and procedures that are aligned with organizational policies and ensuring compliance.

  • Staff Director, Business Communications

    • 2006 - 2010

    Created and managed a Business Communications team that were responsible for all customer-facing communications to information security leaders around the Federal Reserve System and ensuring customer satisfaction. Primary responsibilities:- Developed the team structure, organizational placement, charter, roles and responsibilities, and budget. - Designed and implemented a communication framework and best practices, which included a style guide, appropriate delivery methods, recurring customer meetings, service reports and newsletters, and website. - Developed and implemented an emergency incident response communication protocol, which included representatives from Information Security, technology providers, risk decision makers, legal, public information, and human resources.- Designed and executed customer outreach programs, which resulted in significantly improved customer satisfaction ratings.

  • Project Manager, Information Technology

    • 2003 - 2006

  • Business Analyst, Bank Supervision - Operational Risk

    • 2000 - 2003

  • Customer Relationship Manager, Information Technology

    • 1998 - 2000

• 

  Salomon Brothers

  • Business Analyst, Human Resources

    • 1997 - 1998

• 

  Glencore Ltd

  • Help Desk Manager

    • 1989 - 1997

• 

  Infocentre Ltd

  • Technical Trainer and Advisor

    • 1986 - 1989

• 

  Chargit Inc.

  • Systems Programmer

    • 1985 - 1986