Experience

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  UNIGLOBE Travel (South Asia)

  • New Delhi Area, India

  • Chief Transformation Officer

    • Mar 2019 - Present
    • New Delhi Area, India

    As CTO overseeing the South Asia region within a consortium worth USD 300 million and comprising 35 independently owned franchisee members, my primary role involves collaborating with the executive leadership of these franchisees.Together, we devise strategic plans to drive the organization towards achieving exceptional business results. I am responsible for leading a comprehensive range of transformation initiatives that align with our objectives and aim to deliver outstanding performance.My focus is consistently directed towards exploring novel avenues for value chain enhancement, optimizing sales, and improving revenue line & operational efficiency. By harnessing innovative technology solutions and their practical application in our business processes, I strive to bring about a heightened commercial value to Uniglobe clients

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  American Express Global Business Travel

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Senior Solutions Lead, Digital Transformation

    • Jan 2018 - Mar 2019

    As a Digital Transformation Leader, I am entrusted to enable shift in the organization from traditional mode of operations to a transformative-technology oriented environment that empowers them to accelerate business activities, lower cost, improve time to market while delivering the desired experience to our customers and employees alike.By combining ‘Design Thinking’ principles with ‘Digital-enabled’ domain experience using RPA, AI & NLP, I lead a global portfolio to achieve the ‘Re-Imagined’ outcomes by:-• Defining & executing value generating roadmaps – with quantifiable business benefit• Harnessing a combination of smart processes, analytics & technology to design and deliver business outcomes.• Partnering with multi-function teams to constantly enrich the engagement with clients & create commitment across all involved teams and manage change.• Driving end-to-end thinking and solutions to deliver enable long term benefits.

  • Head of Project Portfolio, India

    • Sep 2014 - Jan 2018

    • Pacesetter 2017 awardee – Best of best in Amex GBT, given to less than 4% globally.• Head of Process Engineering team to design, build & leverage continuous improvement projects for the travel counselor “eco-system” necessary to deliver exemplary end-traveler experience.• Blueprint plans for AOP, Re-engineering saves, source & manage funding for APAC region.• A key change driver (Go-To) point of contact for market GMs for any market level initiatives.

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  Amadeus

  • General Manager, Help Desk - Indian Subcontinent

    • Nov 2006 - Sep 2014

    A two-in-one role, that on one hand worked as Head of Helpdesk division in one of the worlds’ largest Global Distribution System companies to mentor, coordinate, and liaise with a 200 strong workforce spread over 7 centres in South Asia. This key pivotal position involved leading, driving and coordinating business solution strategies and activities between the local Amadeus Commercial Organizations & the Amadeus Central Organization to deliver exemplary customer experience.On the other hand, act as a coach and partner to CXO’s in helping them develop strategies leveraging global sourcing and establish Amadeus as a thought leader and preferred technology partner. Stay tuned with the market and competition, participate in trade events, conferences, customer forums etc. and contribute towards developing contextual offerings that will help differentiate Amadeus in the market place.

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  Spanco Telesystems

  • Manager

    • 2005 - 2006

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  EXL

  • Assistant Manager

    • 2003 - 2005