Experience

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  SmartQ

  • India
  • Hospitality
  • 400 - 500 Employee

  • Associate Vice President

    • Apr 2023 - Present

  • General Manager

    • Feb 2022 - Present

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  Knight Watch Security Ltd

  • New Delhi, Delhi, India

  • Senior Manager Operations

    • Mar 2021 - Jan 2022
    • New Delhi, Delhi, India

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  Epicurean Hospitality Services Pvt. Ltd.

  • Gurgaon, India

  • Senior Manager - Operations & Administration

    • May 2019 - Jun 2020
    • Gurgaon, India

    # Entire Business Management- Managed important accounts like Jindal- all verticals, General Motors, Auto Expo, etc.- Managed P&L, MIS, monthly reports etc. of all the verticals individually.- Managed sales for different verticals like (social, sports, corporate & institutional) to achieve set targets.- Managed relationship with Clients & Industry Experts- Ensured customer satisfaction is maintained in relation to expectations.- Ensured client retention & repeated business from them.# Operations Management- Planning & Designing of the event operations in relation to F&B services required for corporate & social clients- Execution of the entire event flow with proper management of manpower- Financial management of the event as per planed budgets and controls- Formulated SOP’s to control the food cost and control the spoilage of food.# Administrative Management- Supervising day to day operations of the administrative department and staff members.- Monitoring inventory of office supplies and purchasing of new material with attention budgetary constraints.- Ensured general office and official site’s maintenance like housekeeping, pest control, hygiene etc.- Procurement and issuance of stationery to various divisions and maintain their proper records.- Maintaining details of petty cash expenses with proper approvals.- Worked with accounting & management teams to set budgets to reduce overhead expenses.- Assisted in tracking and reconciliation of departmental budgets.# Training & Development- Trained, Supervised & Managed New staff members in the team- Established SOP’s, policies and protocols for team development# Vendor Management- Negotiation of favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events.- Liaison with vendors for tie-up’s, contracting, bills verification etc.- Monitoring the performance of outsourced vendors.

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  Lite Bite Foods Pvt Ltd

  • Gurgaon, India

  • Manager Operations & Sales

    • Oct 2016 - Dec 2018
    • Gurgaon, India

    # Overall Operations, Strategy & Business Management- Designed Menus for corporate & social clients for their events- Oversaw overall financial management, planning, systems and controls- Presented monthly reports & findings to higher management as per budget and planning- Played a significant role in long-term planning, initiating opportunities for operational excellence# Strategic Key Accounts- Managed important accounts of NCR Region (BMW, British School, IPL)- Managed relationship with all Clients & Industry Experts- Ensured competent levels of internal and external customer service# Major Achievements- Introduced smooth SOPs for seamless operations- Oversaw and managed inventory, distribution of goods and facility layout for different locations- Experience of Managing Team of 40+ Skilled Team Members# Training & Development- Lead F&B team, trained and supervised new members- Established targets, schedules, policies, and procedures for team development

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  OYO Rooms

  • Delhi NCR

  • Assistant Manager Operations & Sales

    • Aug 2013 - Sep 2016
    • Delhi NCR

    - Operations Management - for all operational issues, pertaining to all support departments- Business Development - Leads generation, proposal development, product promotion & lead closure- New Market Creation and penetration with targeted presentation of various hotel properties- Relationship building and Management - with all existing & potential client.- Client Management - Ensuring proper servicing & after- sales support to existing clients.- Property Management - supervision of all support teams for Overall Guest Service Management- Training & monitoring new staff regularly to maximize daily operational efficiency- Supply Chain Management, Supervising maintenance, hotel supplies, renovations and furnishings- Ensure Compliance with licensing laws, health & safety and other statutory regulation- Acts as a pro-active, quota-carrying salesperson that prospects accounts, closes deals and maintains relationships.- Network with wedding planners and special event planners to increase bookings for these types of events.- Negotiates, designs and implements special group rates for key accounts- Ensuring regular monthly supply of inventory to all the hotels under my supervision.

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  The Oberoi Group

  • Gurgaon, Haryana

  • Sr, Food and Beverage Assistant

    • Jul 2011 - Jul 2013
    • Gurgaon, Haryana

    - Customer Management - across all F & B outlets on rotation- Responsible for making new room service menu, with relevant team members- Responsible for all areas of the food & beverage operations- Responsible for overall food quality, hygiene and presentation- Part of menu planning, development and execution- Provide leadership and guidance to team members down the line- Participated on committees to assist with event details and other special requirements- HIGHLIGHT - a recommendation letter from the General Manager in recognition of my extraordinary service and dedication

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  Lilly Events & Promotions

  • New Delhi, Delhi, India

  • Event Coordinator

    • Apr 2007 - Apr 2008
    • New Delhi, Delhi, India