Experience

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  Outsourced

  • Sydney, New South Wales, Australia

  • Business Development Executive

    • Feb 2022 - Present
    • Sydney, New South Wales, Australia

    - Responsible for the growth of the organization through increased sales and customer acquisition- Focuses on contacting potential clients and nurturing existing customer relationships- Key skills: strong communication and presentation skills; ability to think creatively and strategically, commercial awareness and the ability to influence and negotiate with prospects and clients- Helps develop business strategies, build client relationships, and identify new business opportunities- Responsible on data analysis and project management- Reviewing clients' feedback and implementing necessary changes- Managing the sales lifecycle from prospecting to implementation- Responsible for virtual and in-person sales meetings, client site visit, etc.- Responsible for implementing business development programs and managing endorsements- Responsible for presenting business model, processes and fees- Preparing and delivering pitches and presentations to potential new clients- Managing template creation for Minutes and Proposals for clients- Developing and presenting proposals customized for each client’s specific business needs- Responsible for setting up contract agreement between the vendor and clients- Focuses in translating proposals into ready-to-sign contracts

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  Phoenix Virtual Solutions

  • Sales Executive Specialist

    • Jan 2021 - Feb 2022

    Phoenix Virtual Solutions is a leading offshore staffing company for healthcare providers, medical facilities, and management companies. We specialize in providing professional virtual staffing and solutions to the United States and Australian healthcare industries.Responsible for implementing business development programs and managing candidate endorsements; managing Sales CRM to ensure that all data are up to date including client info and status; managing lead generation and LinkedIn outreach with Sales Navigator; 1 to 1 emails and phone calls with clients; act as Client Success Manager whenever needed; research marketing areas of development, assist in the recruitment of contractual workers whenever needed; manage the documentation requirements and orientation of new hires if needed; maintain effective communication with client and staff; assist in ensuring candidate’s full compliance to client’s required qualifications; to make sure Phoenix is operating at a high service level that exceeds client’s expectations; assist in ensuring Phoenix is compliant with all applicable rules and regulations; support the administrative functions operations, and manage all general administrative tasks withregard to sales and marketing and other special projects.

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  My Virtual Training

  • Social Media Marketing Coach

    • Oct 2020 - Oct 2021

    Hire and train others in the teamProvide constructive feedbackDevelop, implement and manage social media strategyDefine most important social media KPIsManage and oversee social media contentMeasure the success of every social media campaignStay up to date with the latest social media best practices and technologiesUse social media marketing tools such as Buffer, Canva, etc.Attend educational conferencesWork with copywriters and designers to ensure content is informative and appealingCollaborate with Marketing, Sales and Product Development teamsMonitor SEO and suggest content optimizationCommunicate with industry professionals and influencers via social media to create a strong network

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  MaxHome, LLC

  • Florida, United States

  • Internal Sales Executive

    • Feb 2021 - Jul 2021
    • Florida, United States

    Email Marketing | Appointment SettingData Entry | Progress SheetFollow a script-driven marketing call flow and handle questions and objectionsHandled calls, emails and chats for home inspections ordersPayments and InvoiceDispatching inspectors on field and provided services for their needs on follow ups, details and inspection reportshome inspections

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  SALESmanago - #1 AI driven CDXP

  • Australia

  • Sales Executive - Digital Marketing

    • May 2021 - Jun 2021
    • Australia

    Email Marketing and AutomationLead Generation and Appointment SettingData Entry | Progress SheetFollow a script-driven marketing flow and handle questions and objectionsCreate data using Google Sheets and Microsoft EdgeLinkedIn, Facebook and Instagram Outreach

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  VA Connect

  • Executive Staff

    • Jul 2020 - Feb 2021

    Real Estate Cold Calling | Appointment SettingFollowing a script-driven call flow and handle questions and objections via phone and emailGauge seller motivationData Entry via PodioReal Estate Admin Assistant | Transaction CoordinationLead Sourcing | Skip TracingProperty Research | Comparative Market AnalysisSocial Media Management via HootsuiteGraphic design using CanvaProperty ManagementLeasing overviewMaintenance work orders overviewAddressed general inquiries and coordinate transactions via phone and email

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  Dexcom

  • National Capital Region, Philippines

  • Technical and Customer Relations

    • Mar 2019 - Apr 2020
    • National Capital Region, Philippines

    Corresponded with Dexcom patients and clients via video call and email to resolve technical issues on their CGM (Continuous Glucose Monitoring) device Assisted patients in maintaining their glucose level to avoid technical issues Helped patients and clients in processing device replacementsSetting up appointments for product orientation via Google CalendarManaged client inquiries via phone and emailProcessed replacements and refunds

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  LINE Corp

  • National Capital Region, Philippines

  • Social Media and Accounts Monitoring Manager

    • Feb 2017 - Feb 2019
    • National Capital Region, Philippines

    Social Media Account ManagementCorresponded with Social Media users to resolve account billing issues and restriction concerns Processed credits, disputes and refunds Applied restrictions, suspension on accounts and permanent removal depending on the weight of violations

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  TELUS International

  • National Capital Region, Philippines

  • Billing and Technical

    • Sep 2014 - Sep 2015
    • National Capital Region, Philippines

    Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions about billing and disputes Assisted customers in identifying issues and explained solutions to restore service and functionality Configured home phone, DSL and Cable TV to resolve service issues Appointment setting and issuing technical dispatch

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  PayPal

  • National Capital Region, Philippines

  • Disputes and Claims Specialist

    • Feb 2013 - Mar 2014
    • National Capital Region, Philippines

    Responded to PayPal client’s disputes and claims Processed credits and investigation for bank’s disputes and customer’s claims Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge

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  STARTEK

  • National Capital Region, Philippines

  • Billing and Technical

    • Mar 2011 - Jul 2012
    • National Capital Region, Philippines

    Responded to AT&T B2B clients regarding billing and technical issuesProcessed credits and orders for AT&T devices Issuing technical dispatch if needed

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  E*TRADE

  • National Capital Region, Philippines

  • Certified Equity Professional

    • Jan 2007 - Jun 2010
    • National Capital Region, Philippines

    Responded to Accountants and Payroll Managers of the members of the Board of Directors for each assigned company and corporate group Responsibility/Task and Certification: CEE (Certified Equity Expert)CEP II (Certified Equity Professional)US Basic Accounting Standards certification in 2007 Analysis and submission of Expense Allocation Report Analysis and submission of Tax Benefit Reconciliation Report Analysis and calculation of Restricted Stock Awards and Restricted Stock Units Handled Employee Stock Purchase Plan (ESPP)Supported corporate support group for database analysis and restoration

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  Capital One

  • National Capital Region, Philippines

  • Customer Experience Manager

    • Nov 2005 - Jul 2007
    • National Capital Region, Philippines

    Account credits and disputes reviewAccount issues and modificationAssisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge