Experience

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  SupplyOcean

  • Santa Monica, CA

  • President

    • Jan 2015 - Present
    • Santa Monica, CA

    Operations:--------------------•Strategic Planning•Vendor Sourcing•Brand developmentDevelopment:--------------------•SCRUM Master•UX/UI Design•Generate customer feedback for improvements•Managing developers & designers•Created and manage an internship program to work with students from top rated universities (USC, UCLA, & UC Berkeley)

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  Hewlett-Packard

  • Roseville, CA

  • Strategic Procurement Analyst

    • Jun 2013 - Aug 2014
    • Roseville, CA

    • Project manager for several projects working in global teams• Engaged in sourcing, contracting, and negotiating on the marketing team which collectively oversees over $1 billion in spend.•Improved cash flows by $17 million by updating HP's payment terms with suppliers that spend over $500 million • UI/UX designs for internal webpages In the Global Procurement department, the team overall manages $20+ Billion in spend. Overall I gained a robust knowledge of global organizational processes/functions, integration, improvement of business architecture, and customer-centric values.

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  Apple Retail

  • Genius

    • Aug 2011 - Sep 2012

    • Provided excellent customer service & technical support for end-user clients • Diagnosed & repaired iPhone, iPad, iPod, and Mac hardware / software issues • Established collaborative customer relationship resulting in an increase in repeat business • Participated in internal training to develop more skills and knowledge about the products

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  California State University, Sacramento

  • Sacramento, California

  • I.T. Assistant - Deans Office of Health Sciences

    • Sep 2009 - Aug 2011
    • Sacramento, California

    • Diagnosed and repaired computers for end- user clients • Diagnosed and repaired persistent and intermittent issues with hardware and software • Completed routine maintenance on computer labs • Set up and maintained technical workbench

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  Apple Inc

  • Sacramento, California

  • Apple Support Advisor

    • May 2010 - May 2011
    • Sacramento, California

    • Provided excellent customer service & technical support for end-user clients (93% Customer Satisfaction)• Diagnosed & repaired iPhone, iPad, iPod, and Mac hardware / software issues • Established collaborative customer relationship resulting in an increase in repeat business • Participated in internal training to develop more skills and knowledge about the products

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  Apex TMI

  • Redding, California

  • Intern for Network Operations Center

    • Jun 2008 - Aug 2008
    • Redding, California

    • Provided excellent customer service during follow-up calls to clients • Diagnosed and repaired computers for end-user clients • Participated in ongoing training including completion of Microsoft Windows XP course • Set-up and maintained technical workbench