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Aniruddha Borikar profile image

Aniruddha Borikar

Senior Service Delivery Manager at Concentrix
Intro Book
Seasoned operations manager delivering customer-centric solutions.
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Location
India, IN
Languages
  • English Full professional proficiency
  • Hindia Full professional proficiency
  • Marathi Full professional proficiency
Skills
  • Service Delivery
  • Technical Support
  • Customer Support
  • Call Centers
  • Team Management
  • Show all
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Bio

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Aniruddha Borikar is a seasoned professional with 15+ years of experience in customer service, team management, and operations management. He holds a Bachelor of Commerce degree from Madurai Kamaraj University and has certifications in Scrum Master, Influential Leadership, and Six Sigma. He has worked with prominent companies like Concentrix, IBM Global Process Services, and Sparsh BPO Services Pvt. Ltd.

Credentials

  • Advanced Scrum for Project Management
    Skillsoft
    Sep, 2022
    - Jun, 2026
  • Scrum Master: Scrum Master & Facilitation
    Skillsoft
    Sep, 2022
    - Jun, 2026
  • Influential Leadership Program
    Crestpoint Consultants
    Apr, 2021
    - Jun, 2026
  • CLE-Certification in Leadership Excellence
    Harvard Business Publishing
    Jan, 2017
    - Jun, 2026
  • Six Sigma Yellow Belt
    IBM
    Jan, 2012
    - Jun, 2026

Experience

  • Concentrix
    • Senior Service Delivery Manager
  • Concentrix
    • Senior Service Delivery Manager
      • Jan 2022 - Present

      Sr. Manager - Service Delivery - CRM Operations at Concentrix - Trust & Safety - Content Moderation

    • Service Delivery Manager
      • Oct 2019 - Feb 2022

      Service Delivery Manager - CRM Operations

    • Deputy Manager - CRM Operations
      • Jan 2018 - Oct 2019

    • Assistant Manager - Operations
      • Mar 2015 - Dec 2017

      Synex Acquired IBM CRM BPO Business.Concentrix Corporation - A global business services division of SYNNEX Corporation.

    • Lead - CRM Operations
      • Feb 2014 - Mar 2015

      Synex Acquired IBM CRM BPO Business.Concentrix Corporation - A global business services division of SYNNEX Corporation.

  • IBM Global Process Services
    • Lead - CRM Operations in Project Talk Talk
      • May 2008 - Jan 2014

       Motivating Team Member. People Management skills. Planning and Scheduling. (Roster & Seat Utilization) Data Management. ILC Clocking and Utilization Reports. CMS Avaya & WPMS Production Reports. Handling Escalations and Taking care of SL. Arrival & Closure Report. Service Lev...

  • Sparsh BPO Services Pvt. Ltd.
    • Customer Service Associate
      • Oct 2007 - Apr 2008

Education

  • Jupiter High School, Nagpur.
  • Madurai Kamaraj University

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