Bio
Credentials
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Lean Six Sigma Yellow Belt Certification
FlipkartJun, 2021- Apr, 2026
Experience
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CABT Logistics
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Gurugram, Haryana, India
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Manager - Business Operation
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Jul 2022 - Jun 2023
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Gurugram, Haryana, India
Dealing with client and day to day operations in order to mitigate loopholes in process to achive maximum efficiency.
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Flipkart
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New Delhi, Delhi, India
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Lead - Vendor Management
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Jul 2018 - Jul 2022
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New Delhi, Delhi, India
Dealing with various processes in order to make supply chain smooth for Flipkart Groceries Customers.
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Partyzebra.com
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Gurgaon, India
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Value Creator "Operation"
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Apr 2017 - Mar 2018
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Gurgaon, India
⇔ Handling end to end billing for releasing seller’s Pay-outs along with there Invoicing on every billing cycle.⇔ Handling logistic and customer escalation with courier partners like Delhivery and Bluedart. ⇔ Handling COD reconciliation with courier partners.⇔ Responsible for end-to-end Payment Gateway recon for prepaid transactions.⇔ Responsible for seller panel training for new sellers on boarded along with price negotiation.⇔ Monthly orders Analysis for better decision-making and execution.⇔ Event Planning and execution.
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Droom Technology
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Gurgaon, India
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Operations Manager
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Feb 2016 - Feb 2017
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Gurgaon, India
Handling end to end delivery process in line to Deliver Vehicle to the customer.⇔ Handling a team of 12 members including a Team leader.⇔ Responsible for boosting Delivery Process for special campaign.⇔ Monitor employee’s productivity and optimize procedure to reduce cost.⇔ Dashboards and MBR for process which include end to end process health.⇔ Responsible for reducing cancellation rates in order to increase deliveries.⇔ Responsible for post Delivery follow up and new business development.⇔ Supervised completion of financial paperwork and tracking reports.
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WNS Global Services
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Gurgaon, India
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Sr Associate
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Jan 2011 - Feb 2016
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Gurgaon, India
Business Analyst, Disputes and Card Maintenance Operations.
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Royal Bank of Scotland N.V., GURGAON
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Gurgaon, India
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Officer
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Sep 2008 - Sep 2010
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Gurgaon, India
Handling of Payments Operations, and Customer’s query.
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Education
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2022 - 2023SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management -
2005 - 2008Jamia Hamdard
Bachelor of Business Administration - BBA, Management Information Systems, General
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References
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