Experience

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  Arbor NetworksSecurity Operation Center

  • United States
  • Computer and Network Security
  • 200 - 300 Employee

  • Network Security Engineer

    • Apr 2006 - Dec 2010

    Arbor Networks provides innovative solutions for corporations whose success depends on highly available and fully optimized networks through SP (service providers) and Peakflow-X (enterprise) product deployments. Responsible for handling customers' configuration issues encompassing real time Monitoring, Reporting, Alerting, Mitigating network anomalies such as Denial of Service (DoS) Internet Threats and Attacks, Misuse, Phishing, Botnets etc., across customer's networks.Provide pre and post sales in-depth technical support to customers, end users, resellers, and support partners worldwide. Assist on reporting and alerting network traffic issues. Perform procedural database maintenance activities to enhance product performance levels. Developed ability to quickly and effectively isolate and resolve issues using resources available. Gather all the necessary troubleshooting data required and coordinate with software developers for escalated and software bug issues. Prepare power point presentations to help account team generate annual company revenue.

  • Security Engineer

    • 2006 - 2010

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  Cisco Systems Inc

  • Customer Service Engineer

    • May 2004 - Apr 2006

    Provide installation and maintenance support on all aspects of Cisco Customer Contact software, such as ICM and IPCC Enterprise and integration of Cisco CTI, Email Manager (CeM), Outbound Dialer, and Web Collaboration applications. Support extensively on Cisco ICM's Webview application issues...

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  3COM CORPORATION

  • NPI Project Manager

    • Nov 2000 - Feb 2004

    Manufacture of High-Value Voice and Data Networking Products, Providing Services and Solutions; Responsible for service and planning of new 3Com, OEM products and integration. Provided assistance in developing and facilitating new product curricula and training for CSO technical support engineers...

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  FUJITSU CORPORATION

  • Technical Support Engineer

    • Sep 1996 - Oct 2000

    Development, Manufacture, Sales, Installation and Maintenance of PBX Systems; Provided service and support on:PBX systems and integrated advanced Network, Voice, Data and Video applications. UNIX based Fujitsu Telephony Server (FTS) for Dial-By-Name and RMTS applicationsUnix/NT Client/Server base...