Experience

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  TYROLIT Group

  • Dubai, United Arab Emirates

  • Logistics/Customer Service at Tyrolit Metal Industries Middle East FZE (A Swarovski Group Company)

    • Aug 2018 - Present
    • Dubai, United Arab Emirates

    Manage Logistics and Total End to End Customer Order Management for MI division customersManaging customer service (Total order management, Shipping and related documents under various Banking instruments (LC, Avalization, DA, DP etc.) Achieve monthly billing targets consistently in a fast paced and dynamic business environmentPreparing monthly reports (Billing Forecast, Freight report, In transit, Vendor orders monitoring reports)Compliance of tasks with Company procedures and as per Audit requirementsInterface between Sales team, Customers and production plants. Ensuring quick order executions and helping to improve the business cycle

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  LiuGong Machinery

  • JAFZA, Dubai.

  • Logistics & Commercial Manager at Liugong Dressta Machinery Middle East FZE

    • Mar 2014 - Jul 2018
    • JAFZA, Dubai.

    • Hands on effective Logistics & Warehouse management (inbound, outbound, distribution, warehousing, and 3PL) and total order management of heavy equipment machinery, tools and parts (3000+ sq mtrs Parts Distribution Center in JAFZA) in compliance with company policies, procedures and local laws.• Mapping Logistics process and streamlining systems and process to give efficient and effective results. Setting up logistics operation standards set KPI and evaluate performance.• Inventory planning, control and scheduling shipments to fulfill production and customer requirement. Ensuring highest customer service levels are always maintained.• Managing shipping documentations, LC, Incoterms and Triangular Trade /Cross Trade/ Principal to End user shipments. Undertaking complex shipments by sea/land/air to MENA regions and deciding best and cost efficient shipping mode. • Project Cargo executions (Break Bulk, RORO Vessels) and dealing with Charter Parties. Undertaking Project Cargo Movement & Projects Coordination • Review and analysis of logistical data, KPI and reports on cash conservation and generation. • Negotiating freight rates, service rates and contracts with Logistics providers. • Undertaking and execution of Critical Supply/Vendor Contracts.• Monitoring the logistics budget and ensured costs are below the budget thereby resulting in improved financial bottom line.• Relationship management and developing good relations with Logistics providers, banks and dealers/distributors.• Arranging Operations Fitness Certificate, EHS clearance and renewals from the authorities.Notable Highlights:• Obtained “Best employee award for the year 2015”.• Initiated revenue generation process for the department and achieved 15% net revenue under Freight Account.• Conducted direct/indirect cost analysis and recommended process changes. Achieved 29% cost reduction. • Conducted freight/shipping cost analysis and helped company to reduce cost by 28 %.

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  TYROLIT Group

  • Dubai, United Arab Emirates

  • Assistant Manager Customer Service & Logistics at Tyrolit Middle East FZE (Swarovski Group)

    • Oct 2009 - Jan 2014
    • Dubai, United Arab Emirates

    • Planning, directing and controlling logistics and supply chain activities including sourcing, receiving, inspection, storage and issuing, packing, inventory control, order processing, invoicing and negotiation.• Laying procedures for warehouse operations and supervising entire warehouse operations. Controlling Inbound and outbound operations.• Ensuring warehouse productivity targets are met and ensuring inventory control.• Demand Planning & Forecast - Forecasting the demand on monthly sales booked and communicating to the suppliers for ensuring timely supply of materials; calculation of optimum purchase order quantity based on sales forecast.• Dealing with production plants in Austria, Switzerland, Thailand, China on a day to day basis.• Negotiating and detailing with 3PL providers.• Fostering positive business relations with key personnel involved in logistics activity. • Preparing business forecasts and product forecasts and ensuring production lead time are shortened.• Actively involved in Troubleshooting and ensuring problem solving at all levels.• Monitoring and supervising the order process management and ensuring that the orders are processed in compliance with company regulations• Regularly meet forwarders and logistics providers and negotiate best rates which will reduce cost and increase profitability.• Regularly meet the customers to get feedback on services rendered and ensuring high service levels are maintainedNotable Highlights:• Achieved monthly and yearly invoicing targets consistently year on year with 100% accuracy.• Conducted training sessions for Logistics and CS team members• Conducted cost analysis and achieved costs savings. Negotiated rate reduction with TNT and achieved 9% reduction in price list.• Was member of sourcing group for identifying OEM which helped the strategic interest of the company and increased turnover and profits.• Striving to achieve team goals and working in harmony with all team members.

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  Hitachi Construction Machinery (Europe) NV (HCME)

  • JAFZA,Dubai.

  • Logistics & Sales Administrator

    • Jan 2002 - Jan 2005
    • JAFZA,Dubai.

    • Planned and managed complete range of stocked machine in Jebel Ali yard and undertook demand planning activity.• Dealt with production plants in Japan and Netherland. • Dealing with 3 PL providers and warehouse management.• Negotiated good rates with shipping companies and liners. Also coordinated prompt space booking for shipments.• Liaised with production and planning departments to produce and allocate materials on time.• Inventory control, taking care of Total Order Management, Oder Acquisition and processing, Shipment and delivery Execution and financial transactions. Prepare weekly and monthly sales reports showing actual sales done compared with target and budgets. Preparation of annual budgets and forecast.• Focused on product availability, after sales activities, pricing and market potential. Reviewing all aspects of the retail business • Visiting dealers and end users in Middle East for fostering business relationship and for delivering the market.• Responsible for cladding the deal with the dealer after negotiations• Preparation of bid documents and quotations based upon requirements• Branding and corporate communications, liaising with media and working closely with distributors and dealers to increase brand visibility• Responsible for Export control activities based upon company procedures Notable Highlights:• Pivotal and Leader in implementing SOX compliance project in the Middle East Center• Suggested process improvement in Logistics and Yard Management. Achieved appreciation for efficient and accurate handling of import/export of machines from the yard when the company operations were first set up.• Conducted product training and applications seminars for dealers and customers along with product support department. The seminar covered equipment application, new products, sales techniques etc.• Major products handled included Hydraulic Excavators, Wheel loaders.

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  Makita Gulf FZE

  • JAFZA, Dubai.

  • Logistics and Accounts Executive

    • Jan 2002 - Jan 2005
    • JAFZA, Dubai.

    • -Ensure right material in the right time at right place in the right quantity.-Make sure that all the customer orders are in the system and review of pending orders. -Provide necessary logistical information and reports to the decision makers for better planning.-Monitor stock level and arrange for timely replenishment with the help of Inventory Management System.-Calculation of optimum purchase order quantity based on Sales forecast.-Compare the purchase order quantity with actual receipt and monitor the pending Back Orders and follow up.-Liaison with shipping agents and 3P logistics service providers in clearance and storage.-Monitor stock level and arrange for timely replenishment with the help of Inventory Management System.-Make all warehouse related documents like Goods Receipts, Stock Adjustments, stock adjustments for assembled goods, Location transfers etc. -Compare the purchase order quantity with actual receipt and monitor the pending Back Orders and follow up.-Ensure to customer satisfaction by making timely shipments based on the orders and providing them with timely information.-Handling AR/AP functions and maintaining proper ledger accounts.