Experience

• 

  Elite Asia

  • Singapore, Remote

  • Freelance Linguist

    • Mar 2024 - Present
    • Singapore, Remote

    • Translation: Accurately translate Vietnamese documents or content into English and vice versa, ensuring linguistic precision, cultural sensitivity, and context preservation.• Proofreading: Carefully review translated documents to correct errors in grammar, syntax, punctuation, and spelling, while also verifying consistency in terminology and style.• Machine Translation Post Editing: Enhance the output of machine-translated texts by refining nuances, idiomatic expressions, and readability, ensuring the final result maintains coherence and natural flow in both languages.

• 

  TDCX

  • Singapore
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Quality and Support Analyst

    • Feb 2022 - Mar 2024

    • Facilitate seamless synergy between Clients' Policy Teams and Internal Operations, identify policy gaps and architect strategic remedies to ensure flawless alignment of Community Operation (CO) staff with market initiatives.• Audit CO staff decision-making for compliance and accuracy, provide feedback to support continuous improvement.• Provide individual and group coaching to CO staff, onboard new hires, and implement team-building strategies.• Support the Training Team by recommending in-service program content to address knowledge gaps in policies and guidelines.• Develop training plan and deliver just-in-time training on policy updates as required.• Compile and analyze data using RCA to identify inefficiencies and trends, prioritize opportunities for improvement in policies and processes.

  • Community Operations Specialist

    • Mar 2021 - Feb 2022

    • Review flagged content and address user concerns with empathy, precision, and speed, while safeguarding data integrity and privacy.• Conduct thorough investigations into reported issues, swiftly resolve account support inquiries and tackle harmful content decisively.• Employ advanced data analysis to uncover opportunities for enhancing the platform's user experience.

• 

  City International Hospital

  • Ho Chi Minh City, Vietnam

  • Personal Assistant to CEO cum Quality Management Executive

    • Jul 2018 - Mar 2021
    • Ho Chi Minh City, Vietnam

    • Orchestrate the activities of administrative support teams, ensuring seamless coordination on projects and events initiated by the CEO and BOM, fostering the thorough execution of organizational initiatives and adept problem-solving.• Provide close support to the CEO's inclusive of staffing board and executive team meetings, minutes, manage internal and external communications, prepare reposts and correspondence.• Conduct a daily, vigilant overview of operations, promptly apprise the CEO of any incidents or challenges requiring attention.• Develop a centralized documentation management and archiving system, enhancing efficiency and accessibility of critical organizational records.• Contribute as a valued member of the Policy Committee, actively reviewing and refining hospital policies and procedures to meet stringent standards set forth by the Ministry of Health (MOH) and Joint Commission International (JCI).• Serve on the Quality Team, diligently conducting tracers and audits to uphold organizational compliance and readiness for surveys.• Act as a facilitator for process and clinical practice improvement teams, fostering a culture of continuous enhancement and excellence.• Assume the role of liaison and interpreter for foreign leaders and visitors, facilitating smooth communication and understanding.• Translate official documents, including regulations, policies, and procedures, ensuring clarity and precision in all communications.

• 

  FV HOSPITAL (Vietnam)

  • Hochiminh City, Vietnam

  • Joint Commission International (JCI) & Official Document Translator

    • Nov 2015 - Jun 2018
    • Hochiminh City, Vietnam

    • Contribute as a key member of the FV Inspection team, facilitating communication between executives and employees during intricate tracers, ensuring strict adherence to hospital regulations on quality and safety.• Serve as an interpreter at various hospital events, from press conferences to staff trainings, enhancing communication effectiveness.• Translate diverse written materials between English and Vietnamese, including medical, technical, and legal documents, with precision and fluency.

• 

  Asian Pacific Inc.

  • Seattle, Washington, USA

  • Sale Representative

    • Dec 2007 - Dec 2010
    • Seattle, Washington, USA

    • Service existing accounts, obtain orders and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets or other trade factors.• Monitor competition by gathering current marketplace information on pricing, products, merchandising techniques, etc. • Ensure high level of customer satisfaction through excellent sales service and resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.