Experience

• 

  Helena Community Credit Union

  • Helena Montana

  • Mortgage Loan Originator

    • 2016 - Present
    • Helena Montana

• 

  Montana Public Employees Retirement Administration

  • Helena MT

  • Member Benefit Analyst

    • Feb 2011 - Present
    • Helena MT

• 

  First Montana Land Title

  • Helena Montana

  • Escrow Officer

    • 2013 - 2016
    • Helena Montana

• 

  Student Assistance Foundation

  • Helena Montana

  • Customer Service Representative

    • 2012 - 2013
    • Helena Montana

• 

  Sky Federal Credit Union

  • Financial Services Officer

    • Oct 2007 - Aug 2010

    Duties and Responsibilities:The Financial Services Officer is responsible for loan processing; data entry, opening new accounts and interviewing members to inquire about additional services that would help them attain their financial goals. Cross selling available services to existing members and establishing new member relationships is a key factor of this position. I am also responsible for implementation and maintenance of our Collateral Protection Insurance involving CPI billing, refunds and monthly reconciliation of the account.

• 

  First Security Bank

  • Loan Officer

    • Aug 2006 - Oct 2007

    Duties and Responsibilities:The Loan Officer solicits, develops, and manages credit relationships with customers and small business owners and offers a variety of loan products and services. This includes commercial loans, consumer loans, small business loans and Real Estate loans. This position utilizes up to 40% of work time to develop new business, while providing excellent customer service to internal and external customers. The Loan Officer reports directly to the Branch President and manages the bank's daily overdraft list, assists with collection of delinquent accounts and evaluates loan requests, including reading and analyzing credit reports. The Loan Officer is responsible for closing loans and follow-up with customers to ensure a high level of customer satisfaction. First Security Bank is a major contributor to many community events and Loan Officers are expected to participate in community events and activities. One of my responsibilities of this position was also compiling and distributing the monthly Delinquent loan report to the Board of Directors and Officers.

• 

  Eagle Credit Union

  • Credit & Member Services Manager

    • Feb 2002 - Jun 2006

    Duties and Responsibilities:The Member Services Manager reports directly to the CEO and Board of Directors and is responsible for the overall member relations experience including the management and training of member facing employees, cross selling of available services and loan products. The institution offers home mortgages, home equity loans, auto loans, personal loans and VISA loans. The Member Services Manager is responsible for hiring, evaluating, retaining, motivating, disciplinary actions, and occasionally the dismissal of staff as well as payroll calculations and distribution. Other responsibilities included evaluation of potential loans including investigation of credit worthiness, the entire loan process from application to disbursement, and loan auditing. As the Member Services Manager, I was tasked with the creation and maintenance of the metrics reporting the loan portfolio to the CEO, Board of Directors, Supervisory Committee, and the members. I served as the interim CEO for the period beginning Nov. 22, 2005 through Mar. 17, 2006. During this period, I was responsible for the everyday operation of the institution and three branch locations and ATMs. Preparation of all financial documentation including regulatory reporting, year-end analysis, and Annual Reports provided to the Board of Directors and Investment community. I was also responsible for the maintenance of the institution's assets and investment portfolio during this time period.

• 

  Central Valley Credit Union

  • Loan Officer

    • Jul 1991 - Feb 2002

    Duties and Responsibilities:The Loan Officer reports directly to the Credit Manager and CEO of the institution. Duties included member services related to lending activities including evaluation of potential loan members, including investigation of credit worthiness, the entire loan process from application to disbursement, and loan auditing. The institution offered home equity loans, auto loans, personal loans and VISA loans. As the Loan Officer I was responsible for all interaction with the California Department of Motor Vehicles with regard to perfecting the institution's lien.