Experience

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  Excentus

  • Dallas, Tx

  • Implementation Manager

    • Aug 2011 - Present
    • Dallas, Tx

    Responsibilities: Initiate project develoment and kick off meetings with stakeholders to determine most effective way to create a cents per gallon fuel rewards program offering free or discounted fuel. Provide best practice methods of program implementation and maintenance to ensure program success. Diligent execution of responsibilities and program milestones to facilitiate meeting customer timelines. Maintain and grow relationships both internally and externally to support ongoing development of processes necessary. Revise and define documentation to support individual program needs. Work closely with fueling partners at various levels within their organization to support initiatives for the loyalty program.

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  Johnson County MHDD

  • Iowa City, IA

  • Quality Assurance Specialist

    • Aug 2007 - Jul 2011
    • Iowa City, IA

    As QA Specialist I was responsible for the over sight of case management records, including documentation, program/individual qualifications, continuosly improving policy/procedure and efficiency of internal processes. Conducted internal audits and documented performance reviews. Engaged in external audits with all stakeholders in the County mental health and disability services programs. Responsible for the preparation of state and federal audits, working closely with employees and state officials in addressing any new or changing policy and procedures that affect our local programs. Conducted performance improvement surveys on a bi annual basis at minimum, wtih families, participants, and stakeholders in order to meet state mandated regulations and set standards for improved quality care.

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  Marion Independent School District

  • Marion, Iowa

  • At Risk Counselor & Special Education Assistant

    • Jan 2007 - Aug 2007
    • Marion, Iowa

    Job assignments included: assisting the Middle School Special Education teachers with classroom instruction, and behavioral intervention. Worked 1:1 with students to support the educational and behavioral needs of students with disabllites, Assisted High School instructors with classroom monitoring, directly supporting social and emotional needs of students with behavioral disabilities or those who are at risk and requiring individualized attention.

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  Med Group Billing

  • Dallas, Tx

  • Specialist, Billing, Coding & Collections

    • Aug 2006 - Nov 2006
    • Dallas, Tx

    Responsibilities included: managing a growing data base of clientele for emergency room billing. Data registration and input, billing and coding of medical documents for emergency room doctors. Follow up and collections of payments. Assigned to manage Workmans comp claims for proven knowledge and accuracy in maintaining accounts. Proven ability to work efficiently and effectively, understanding coding of medical terminology and establishing good communication and relationships with customers.

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  Abbe Center for Community Mental Health

  • Cedar Rapids, IA

  • Manager & Supervisor - Targeted Case Management Program

    • Aug 2000 - Jul 2006
    • Cedar Rapids, IA

    Responsibilities included: Supervision of Case Management staff, lead and manage the hiring process, develop and implement improved processes for program management and quality improvement, apply processes to state and federal policy, oversee program budget and work closely with both local and state stakeholders to ensure mandated policy and procedures are met. Program recieved maximum 3 year state accreditation each audit period.

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  South Tama Community School District

  • At Risk Counselor- Guidance Counselor & Community Liason

    • Aug 1997 - Aug 2000

    Responsibilities included working with school faculty and staff, students, parents, and community to plan, implement, and evaluate a comprehensive developmental guidance and counseling program. Counseled students in regard to academic/class selections and career planning. Counseled individual students and small groups with presenting needs and concerns.Developed and maintained positive working relationships with other school professionals and representatives of community resources.Implemented an effective referral process to assist students and families to use special programs and services.Consultation with community stakeholders, i.e public health & community services, Probation & parents of at risk students to continuously evaluate student needs, particulary for those at risk. Developed and implemented structured, after school activities for students.

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  Mental Health Clinic of Tama County

  • Case Management & Community Support Specialist

    • Jun 1992 - Aug 1997

    Provided community based services, day treatment, and in home services to persons with chronic mental illness. Ensured daily needs are being met and strived to assist individuals with disabilities to meet goals in order to improve their quality of life. Maintained confidential records and knowledge of state federal policy. Eventually assumed responsibility of the Case Management program in managing the delivery of services, and the day to day oversight/ delivery of services.