Experience

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  Workspace365

  • Australia

  • Senior Customer Service Representative

    • Apr 2023 - Present
    • Australia

• 

  United Grand Lodge of NSW & the ACT

  • Non-profit Organizations
  • 1 - 100 Employee

  • Secretary of Masonic Buildings & Grand Charity

    • Dec 2012 - Mar 2022

  • Secretary of Masonic Buildings

    • Dec 2012 - Mar 2022

• 

  Sydney Masonic Centre

  • Sydney, New South Wales, Australia

  • Customer Service/Event Support

    • Mar 2012 - Dec 2012
    • Sydney, New South Wales, Australia

    Hospitality, Customer Service and Event Support

• 

  AEGISS Global -Shutterfly Account

  • Costa Rica

  • Customer Service Agent

    • Jul 2010 - Jun 2011
    • Costa Rica

    Responsible for accurately keying in the customer order information and checking products for accuracy and /or defects.Guiding customers over the phone and /or by email as to how creative customized their photo books and other services provided by the company.

• 

  Sykes

  • Heredia, Costa Rica

  • Capital One

    • Jun 2009 - Jun 2010
    • Heredia, Costa Rica

    I worked as a Fraud Investigator, which included monitoring customers’ accounts, dispute operations and verifying transactions over the phone if fraudulent activities were detected.

• 

  STREAM- Time Warner Cable Support

  • Heredia, Costa Rica

  • Customer Service/ Troubleshooting

    • Apr 2008 - Apr 2009
    • Heredia, Costa Rica

    We provide technical support to users or clients regarding services' maintenance, development or operation.Confer with users to troubleshoot services.Recommend service options.Work extensively to address billing and product concerns.Efficiently responds to heavy call volume and interprets various solutions for client satisfaction.

• 

  Tropical Expeditions

  • San Jose, Costa Rica

  • Travel Agent

    • Apr 2005 - Oct 2007
    • San Jose, Costa Rica

    Responsible for handling various travel requirements and itineraries ensuring a complete experience for our guests.Touring internationals and locals to tropical regions within Costa Rica's wildlife and national parks including kayaking, snorkelling, mountaineering, rafting, sky walking, volcanoes, bird watching etc.

• 

  Conair LLC

  • Cartago, Costa Rica

  • Manufacturing

    • Jan 2002 - Feb 2004
    • Cartago, Costa Rica

    Inspecting and testing manufactured products to ensure they meet the company standards of product safety and compliance under federal, state, and local regulations.Ensure the products adhere to established standards of strength, quality and endurance.