Experience

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  Direct Sourcing Solutions

  • Philippines

  • Client Engagement Manager

    • Jun 2019 - Present
    • Philippines

    I specialize in comprehensive Client-Resource Management, ensuring seamless processes from client onboarding to resource allocation. My key responsibilities include:Client On-boarding: Orchestrating and conducting client onboarding calls, establishing a positive foundation for collaboration.Candidate Screening: Proficiently screening candidates for diverse roles, from Web Developers to Data Analysts, ensuring the right fit for each position.Resource Reports: Generating and delivering detailed reports on resourcing updates and fulfilling other client requests.Calendar Management: Efficiently managing resource holiday calendars, sending timely reminders for optimal workforce planning.Issue Resolution: Proactively addressing and resolving client issues and concerns, fostering strong client relationships.Performance Management: Overseeing employee performance, providing coaching, and recommending rate increases for continuous improvement.Client Engagement: Implementing strategies to upsell services, creating positive client experiences, and ensuring contract adherence.Sales Collaboration: Collaborating with the sales team to identify and onboard new clients, contributing to business growth.Resource Allocation: Assigning skilled resources from the company pool to clients, optimizing workforce distribution.ISO 9001 Certification: Actively participating in the ISO 9001 Company Certification Process, ensuring adherence to quality standards.

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  Ancillary

  • Philippines

  • Country / General Manager (Start up - Independent Contractor)

    • Jan 2019 - Apr 2019
    • Philippines

    With a dynamic skill set spanning Recruitment, Marketing, Sales/Business Development, and Account Management, I have achieved significant milestones:Recruitment:Streamlined recruitment processes, ensuring seamless onboarding for both employees and clients.Drafted and managed employee and client contract documents, maintaining compliance and clarity.Marketing:Spearheaded video coverage, employing Adobe Premiere Pro for impactful editing.Contributed captivating photography for website images, enhancing visual brand representation.Sales/Business Development:Engineered an efficient sales call flow and pipeline, optimizing client acquisition processes.Drove LinkedIn connection initiatives, expanding networks and fostering valuable relationships.Proactively identified and engaged potential clients, orchestrating discovery sessions for comprehensive understanding.Crafted and presented solution proposals, demonstrating a client-focused approach.Pioneered client acquisition referral programs and collaborated with strategic affiliates for enhanced outreach.Account Management:Conducted onboarding calls, establishing strong foundations for successful client relationships.Implemented regular call calibrations, ensuring alignment and optimal performance with clients and staff.Executed performance reviews, providing constructive feedback to enhance team productivity.Assumed responsibility for account growth and outreach, contributing to overall business success.

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  BizHive Outtasking

  • Philippines

  • Country Manager / Executive Sales

    • Jul 2018 - Dec 2018
    • Philippines

    An accomplished professional, I've excelled in diverse roles, shaping businesses and fostering growth:Office Management:Orchestrated a full office setup, from planning to occupancy, including renovations, IT infrastructure, and permits.Company Guidelines:Streamlined HR processes, contributing to effective recruitment and onboarding.Drafted meticulous employee and client contract documents, ensuring compliance and clarity.Authorized Signatory:Held authority over corporate bank transactions, payroll approvals, office expenses, and representation for various registrations.Marketing Leadership:Spearheaded the marketing team, driving day-to-day progress and success.Executed impactful email marketing campaigns using Agile CRM, encompassing landing pages, ebooks, and forms.Led video coverage, adeptly editing content with Adobe Premiere Pro.Contributed captivating photography for website images, enhancing brand visibility.Sales/Business Development:Engineered a seamless sales call flow and pipeline for enhanced efficiency.Drove LinkedIn connection initiatives, expanding networks and fostering valuable relationships.Proactively identified and engaged potential clients, orchestrating discovery sessions for comprehensive understanding.Crafted and presented solution proposals, demonstrating a client-focused approach.Pioneered client acquisition referral programs and collaborated with strategic affiliates for enhanced outreach.Account Management:Conducted onboarding calls, establishing strong foundations for successful client relationships.Implemented regular call calibrations, ensuring alignment and optimal performance with clients and staff.Executed performance reviews, providing constructive feedback to enhance team productivity.Assumed responsibility for account growth and outreach, contributing to overall business success.

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  Cloudstaff

  • Angeles City, Pampanga

  • Executive Assistant - Specialist 2 - Team Manager

    • Aug 2014 - May 2017
    • Angeles City, Pampanga

    Team Lead/Administrator - Sherry's Termite and Pest Control PTY LTD:Proficiently managed diverse administrative tasks, including bookings for construction and annual termite treatment.Oversaw certifications and conducted meticulous property data mining for strategic planning.Sherrys TPC Australia Training:Completed comprehensive training at Sherrys TPC Australia in Brisbane, QLD, AU.Duration: October 22, 2014 - November 7, 2014.Location: Brisbane, QLD, AU.Demonstrating a successful track record in administration and training, I bring a wealth of experience to any team. Let's connect to discuss potential collaborations.

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  Sutherland Global Services

  • Makati - Taguig - Clark

  • Workforce Management - Real Time analyst - Operation's Desk Officer

    • Jun 2008 - Feb 2012
    • Makati - Taguig - Clark

    Customer Service Representative - www.ebags.comReal Time analyst (CCOD) - Microsoft (Windows 7GA, Microsoft Store) - TaguigSenior Real Time analyst (CCOD) - Mircosoft Zune - ClarkSenior Real Time analyst (CCOD) - United On Line (5 LOB's) - Clark