Experience

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  onsemi (Philippines)

  • Philippines

  • Technical Writer Associate

    • Sep 2020 - Present
    • Philippines

    Working on the large project to convert static data sheets into Assembled data sheets for publications.

• 

  BCD PHILSCAN

  • Travel Consultant

    • Feb 2020 - Jun 2020

    •Handles bookings, reservation and land arrangement for corporate as well as individual accounts.•Responsible for extracting customer requirements and passenger information for travel purposes.•Checks all documentation requirements of the passenger.•Analyzes routing/itinerary and calculates best fare construction for the client.•Responsible for coordinating cash, check or credit card payment to the Cashier.•Answers inquiries and handles complaints of passengers and submits report to Team Leader.•Maintains good business relationship with clients, suppliers and global partners.

• 

  Asia Landmark Tours and Travel

  • Philippines

  • Assistant Reservations Manager

    • Nov 2017 - Feb 2020
    • Philippines

    • Supervise efficient working of sales and reservation team.• Coordinates with sales and reservation team for all room bookings and provide training to all Customer Service Coordinators and assist to resolve all issues.• Make arrangement for our company staff and our clients for ocular inspection in hotels and complimentary rooms in hotels.• Make basic reservation for the sales if some reservation agent on leave or fully occupied.

• 

  SYKES ASIA INC. PHILIPPINES (for Expedia.com Teles | Philippines

  • Mandaluyong Philippines

  • Custormer Service, Sales

    • May 2017 - Oct 2017
    • Mandaluyong Philippines

    • Promotes, sells, and secure travel order from existing and prospective customer through a relationship-based approach.• Demonstrate product and services to existing/potential customers and assist them in selecting those that are best suited to their needs.• Accountable for timely and accurate response to client travel and vacation needs and concern.• Demonstrates a strong customer service orientation and takes responsibility to ensure customer needs and expectations are satisfied.• Research travel rates, destination, options and package for customers.• Provide information, suggestion and option in a manner that is accurate, effectively meets the needs of our customers and entices them to purchase.

• 

  Convergys

  • Glorietta 5, Ayala Makati City

  • Customer Service Associate-Sales

    • Dec 2016 - Apr 2017
    • Glorietta 5, Ayala Makati City

    • Manage large amount of inbound calls in timely manner.• Follow communication scripts when handling calls.• Sell, upsell product and place customer orders in computer system.• Provide customers with product information. • Build sustainable relationship and engage customer by taking extra mile.• Keep records of all conversations in our call center database in a comprehensive way.

• 

  Al Sarab Hotel

  • Deira Dubai UAE

  • Cashier

    • Jan 2016 - Jun 2016
    • Deira Dubai UAE

    • Assign in every outlet to do the cashiering on daily basis.• Receive KOT from order-taker and post to the Touch System without any delay. • Giving discount, voiding items and checks with the approval of the manager on duty.• Proper hand over from previous and next shift.• Arrange the outlet checks in a sequence order for Finance copy and ensure all checks and KOT copies are attached and no checks/KOT are missing.• Segregate and forwarding the Cash/Credit Card/Room Charge/Void to the Night Auditor.• Counting the cash drop upon closing the shift.

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  Crowne Plaza Dubai

  • Sheik Zayed Road Dubai

  • Team Member (Cashier, Greeter, Food and Beverage Server)

    • Oct 2011 - Nov 2015
    • Sheik Zayed Road Dubai

    • Received payment by cash, credit cards, discounts, vouchers or debit cards.• Proficiently managed table while keeping an eye on food deliveries, seating loads, and customer service issues.• Explained menu items to guest and offered information about specials.• Take order for deliveries through phone and answers all guest queries.• Assist customers by providing information and resolving their complaints.• Anticipated guest needs and addressed all requests promptly.• Work collaboratively with team and ensure all customer needs are met and restaurants standards of service are maintained.

• 

  Carluccio's Italian Restaurant

  • Dubai Mall

  • Waitress/Cashier

    • Feb 2009 - Sep 2011
    • Dubai Mall

    • Presented menus to guest and answer questions about menu items.• Served food and beverages to guest.• Took orders and delivered to kitchen staff, including any special request.• Monitored table and visited appropriate times to handle requests and deliver items.• Kept table free from trash and clean dining areas in between guests.• Received payment by cash and credit cards.

• 

  Arabian Park Hotel

  • Al Jadaf

  • Food Server

    • Dec 2006 - Feb 2009
    • Al Jadaf

    • Checked and make buffet arrangement accordingly.• Checked the mise-en-place in the dining room.• Responsible for picking up orders of food and beverage.• Received payment by cash and Room-charge from In-house-guest.• Perform other duties that may be assigned by the immediate supervisors.• Must be able to handle stations, including opening and closing duties.• Consistently followed hotel and restaurant protocols, quality assurance standards and all regulations.• Advices and recommends food & beverage choices to guests.