Experience

• 

  Life is Great Enterprises, LLC

  • United States

  • Business Operations Manager (Remote)

    • Mar 2019 - Present
    • United States

    Oversee day-to-day operations to ensure adherence to policies and compliance, workflows, implementation, payroll submission for contractors and staff, and maintaining excellent customer experience. Achievements in this role included:• Fostered a collaborative work environment, resulting in a 25% increase in team productivity and morale• Spearheaded a program boosting clientele by 60% and revenue by 45% • Designed and implemented Standard Operating Procedures enhancing operational efficiency by 30% and reducing error rates by 45%

• 

  EAP Consultants, LLC

  • United States
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Training Coordinator

    • Jun 2016 - Jan 2022

    Organized, planned, and coordinated training sessions with local and government organizations. Vetted and staffed facilitators in and out of network. Conducted assessments to identify training needs within the organization and for clients. Achievements in this role included:• Reduced the workload of in-house mental health professionals by 40% • Reduced training costs by 40% by negotiating better rates with external vendors and optimizing in-house training resources• Spearheaded the successful implementation of the training department and maintained a net promoter score of 70 or higher• Contributed to a 25% improvement in staff retention by providing a seamless and organized coordination experience for our clients

  • Training Coordinator

    • Jun 2016 - Jan 2022

• 

  The Commercial Appeal

  • Greater Memphis Area

  • Project Manager

    • Nov 1999 - Dec 2015
    • Greater Memphis Area

    Ensured that all aspects of the publication process ran smoothly by working with various departments in the organization that contributed to the successful release of the newspaper. Achievements in this role included:• Implemented a new data entry process using Excel to cut the cost 25% for two major departments• Served as the primary contact for a $1.5 million dollar annual revenue based project that required regular updates, milestones, and key deliverables• Assisted with implementation and launch of the SharePoint software that improved task tracking, communication, and efficiency by 45%