Experience

• 

  Irrazonables

  • México, Mexico

  • Director Irrazonables X, Innovation Projects

    • May 2024 - Present
    • México, Mexico

• 

  Amela

  • Mexico City, Mexico

  • Community Manager

    • Sep 2023 - Mar 2024
    • Mexico City, Mexico

• 

  Latitud

  • Brazil
  • Software Development
  • 100 - 200 Employee

  • Lead Program Manager

    • Nov 2022 - May 2023

    Key Responsibilities: Design and planning of Latitud's Explore Program for Tech Startup Founders Management of curriculum including Speakers, Mentors, and logisticsEngagement strategy for Founders attending the programManagement of the Admissions process for the Founder's Program for each cohort

  • Community Manager

    • May 2022 - Nov 2022

    Key Responsibilities:- Community strategy and engagement, including Online Sessions, Mentorship spaces and offline community events. - Mentors' strategy and communications- Partnerships management and communications

• 

  Electrolux

  • Stockholm, Sweden

  • Business Analyst

    • Jan 2020 - May 2022
    • Stockholm, Sweden

    Key Responsibilities:Design and Creation of Sales Lab dashboards on QlikSense to enable sales analysis in Europe.- Creation of analysis and insights gathering for central e-commerce and offline sales strategies in Europe.- Training and coaching of European Sales Clusters on Sales analysis.- Responsible for data Onboarding process and coordination in Europe.

• 

  AIESEC

  • Canada
  • Non-profit Organizations
  • 700 & Above Employee

  • Global Operations Director

    • Aug 2018 - Aug 2019

    Key Responsibilities:- Creation and Implementation of Global Operations Strategy in 120+ national markets- Oversight of short-, mid- and long-term product strategy - Project Coordinator for the Alignment of AIESEC's volunteering product to the United Nations Sustainable Development Goals- Project Coordinator for Global CX Innovation - Operational analysis and process improvement implementation of +35,000 volunteering internships in 4 regions (Americas, Asia Pacific, Europe, Middle East and Africa)- End responsible for Global Customer Satisfaction Strategies - Oversight of market penetration strategies across diverse markets- Data analysis of operations, customer satisfaction, and Global Supply and Demand - Project oversight for Product Innovation based on created methodology and conclusive reportingKey Achievements:- 10% growth in Key operational KPIs- Restructure of Global CX processes among AIESECs three exchange products- Reviewed and updated Global Business Model- 100% project execution of Global SDG alignment - Designed and created new Customer flow based on market analysis across 120 countries and territories - Refreshed Global Standards for Customer Satisfaction and Implementation and Integration with the Global Information System of AIESEC

  • Americas Regional Director

    • Aug 2017 - Aug 2018

    Key responsibilities:- Leading the Regional Office of Americas with 4 employees and end-responsible for 150 full-time employees and 7000 volunteers in national markets - Final responsible for the delivery of +20,000 youth internships in the region.- Part of the Global Board, end-responsible for the strategic direction of the Global Organization- Coordination and tracking of regional operations in 20 countries and territories in the Americas region- Final responsible for creation and execution of regional sales and growth strategies in 20 countries and territories - Oversight of Organizational Development among the Americas region in Health and Growth KPIs- Data Analysis of national operations and financial health KPIs in 20 markets and growth- and health-based coaching of National Country Directors as well as the provision of Leadership Coaching- Coaching visits in 10 countries and territories- Oversight of customer satisfaction strategy and brand ambassador programs - End responsible for the operational timeline and related conference touchpoints within the region- Oversight of Regional sales, HR, Finance and organizational development departmentsKey achievements:- 4.45% of growth in key operational KPIs- 4% of improvement in conversion rates- 6% improved NPS- 13 markets growing based on revised regional operations and health plan - Leading region in the implementation of Global HR and Finance strategies- Revision of the National operation and health strategies and implementation through coaching visits in 10 markets- 90% NPS of regional coaching and conference touchpoints- Coordinated and designed 40+ coaching visits for National markets

  • Regional Operations Director

    • Jun 2016 - Aug 2017

    Key responsibilities: - Coordination and tracking of regional operations in 15 countries and territories in Latin-America- Final responsible for creation and execution of regional sales and growth strategies in 15 countries and territories - Oversight of Organizational Development among the Latin American region in Health and Growth KPIs- Data Analysis of national operations and sales KPIs in 15 markets and growth-based coaching of National Sales Coordinators - Regional Supply and Demand analysis and assignment of product focus among Latin-American markets- Regional coaching visits in 15 countries and territories- Oversight of customer satisfaction strategy and brand ambassador programs Key results:- 12% of growth in key operational KPIs- 7% of improvement in conversion rates- 2% improved NPS- Creation of Supply and Demand data analysis tools and related business intelligence based product strategy recommendations for national markets- Revision of the National product sales strategies and implementation through coaching visits in 15 markets

  • Country Operations Director

    • Jun 2015 - Jul 2016

    Key responsibilities - Creation of operation strategy for Youth Exchange product- Responsible for marketing strategies within the Panamanian youth sector.- Online brand positioning strategy for social media and website development- Project coordination for various strategic initiatives on the National levelKey achievements - 113% of growth in key operational KPIs - 70% of improvement in conversion rates- Full Implementation of a new CRM system - Full revision of sales strategy and customer flow based on deep market research and internal data analysis- Re-design of product business model based on operational and financial key KPIs leading to improved product profitability- Implementation of new website and integration and automation with the CRM system

  • Country Market Sales Leader (Mexico)

    • Jul 2014 - Aug 2015

    AIESEC is the world's largest youth-run leadership development organization. It is present at over 2,400 universities in 128 countries and its 70.000+ members facilitate over 40.000 international internship experiences per year. Representing 1.500 members and over 1.700 internship experiences, AIESEC in Germany is one of the top countries in the global AIESEC network.Key responsibilities: - Coordination of Marketing campaign positioning in the Youth sector - Creation of National Social Media strategy - Final responsible for local sales strategies in 30 branches - Supervising 35 marketers for content creation and strategy execution Key Achievements:- 30% of growth in key operational KPIs- 20% of improvement in conversion rates

• 

  SpicyMinds - digital business lab

  • Mexico

  • Marketing Analyst

    • Jan 2017 - Aug 2017
    • Mexico

    Spicy Minds is a marketing lab based in Mexico City, supporting the creation of attraction strategies among B2B businesses.Key responsibilities: - Coordination of Marketing campaign positioning in the B2B sector- Creation of National Social Media strategy - Data analysis of the effectiveness of attraction activities among the sales funnelKey achievements:- 8% growth in attraction KPIs- Creation and implementation of attraction strategy in social media