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Angelia Birchall is a seasoned professional with extensive experience in operations management and client services. She has held various leadership positions, including Director of Client Services at TrialCard, where she has been responsible for managing day-to-day operations and ensuring high customer experience. Prior to this role, she served as Director of Operations at Lash Group, where she led overall management and strategic development of operational programs. Angelia holds a Bachelor of Arts degree from Bowling Green State University, and is proficient in multiple languages, including English.

Experience

    • Director of Client Services
      • Sep 2022 - Present
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Director Of Operations
      • Jan 2018 - Apr 2022

      Led overall management and strategic development of operational programs. Developed, translated and executed strategies and operational objectives. Evaluated operational processes for efficiencies, providing recommendations leveraging technology and people for increased effectiveness and value.

    • Senior Manager
      • Oct 2009 - Jan 2018

      Managed day-to-day operations of programs ensuring high customer experience and adherence to requirements across various disease states.

    • Operations Manager
      • Jun 2005 - Oct 2009

      Led all aspects of people management of operations teams, including achievement of company and client service levels, hiring, training and development of front-line team members, adherence to quality and compliance requirements, partner with internal and external stakeholders and providing feedback to improve processes and training.

    • Reimbursement Counselor / Consultant
      • May 2002 - Jun 2005

Education

  • Bowling Green State University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Business Services”

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