Experience

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  RSM Facility Solutions

  • Paramus, New Jersey, United States

  • Assistant Project Manager

    • Mar 2024 - Present
    • Paramus, New Jersey, United States

    • Address client inquiries through phone and email messages regarding the work orders and scope of work, while updating systems. Support Project Manager in work order verification and scope validation at store and vendor levels.• Monitor progress of work order completion by technicians, vendors, and contractors from initiation to completion, including callbacks. Obtain price quotes from vendors and assign appropriate vendor based on trade and client rate.• Ensure timely dispatch of vendors and follow up to ensure job completion as per scope. Maintain updated status of work orders throughout the life cycle.

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  Superior Court of New Jersey

  • Newark, New Jersey

  • CSS II (Supervisor)

    • Nov 2007 - Present
    • Newark, New Jersey

    • Monitor and manage the daily work assignments for motion team members of the civil division ensuring an efficient process and disposition of cases. • Manage teams to achieve effectual case flow and compliance with NJ State statutes, laws, judiciary SOP, court rules, and overall goals and objectives of the civil division.. • Recommend and implement more effective administrative practices to streamline case flow while enhancing work processes for the civil division and supervised teams. Manage the daily escalation of telephone calls and direct interactions with litigants, attorneys, and Judges.• Conducted e-filing training sessions for Judges and chambers within the civil division, addressing the specific needs of the special civil part Teams to achieve Essex vicinage's objectives and goals for division efficiency.Noteworthy Accomplishments• Train and coach law clerks on civil administrative policies, procedures, and technical systems. Developed and implemented training programs to enhance the team's communication and problem-solving skills. • Under my leadership, restructured various civil team to process 60K+ law, special civil motions, and pleadings with a Filing to Entry (FTE) rate of < 1 day and an error rate of less than 1% and to improve the qualitative rates to 98%. Supervised the civil division's customer service team, leading to a success rate increase to 92% under my leadership.

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  UPS

  • Morristown, New Jersey

  • Technical User Specialist, Customer Information Management (CIM) Division

    • Aug 2004 - Jan 2006
    • Morristown, New Jersey

    • Acted as a liaison between the help desk, developers, and application groups, facilitating effective communication and collaboration in resolving system defects and submitting work requests for system enhancements.• Analyzed and resolved clients' inquiries and issues related to UPS billing applications, ensuring prompt and satisfactory resolution.• Provided comprehensive support and training to end users, addressing various technical issues and promoting user proficiency.• Monitored and verified production issues, ensuring timely resolution by coordinating with the technical staff.Skills• Strong problem-solving skills: Proficient in analyzing and resolving system defects and investigating client inquiries to provide effective solutions.• Excellent communication and coordination: Demonstrated ability to serve as a liaison between different teams and effectively communicate technical information to end users.• Training and support: Skilled in providing comprehensive support and training to end users, ensuring their proficiency in using billing applications.• Attention to detail: Meticulous in monitoring and verifying production issues, ensuring timely resolution and maintaining system integrity.

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  IntraLinks

  • Greater New York City Area

  • Client Service Associate

    • 2003 - Nov 2004
    • Greater New York City Area

    • Collaborated with clients to design and implement customized digital workspaces, ensuring seamless integration with the Intralinks application.• Assisted clients in navigating and utilizing the Intralinks application and digital workspaces, providing guidance and support to ensure a positive user experience.• Converted data to various file formats and organized them into appropriate file directories within the digital workspaces, ensuring efficient management and enhanced data security.Skills• Digital Workspace Administration: Proficient in designing and implementing customized digital workspaces, ensuring optimal functionality and user experience.• Data Conversion and Organization: Skilled in converting data to various file formats and organizing them into appropriate file directories for efficient management and enhanced security.