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Angela Richard is a seasoned instructional designer and training specialist with 10+ years of experience in developing learner-centered, performance-based learning solutions. She has expertise in marketing communications, leadership, and project management, with a strong background in instructional design and adult learning theory. Angela has worked with various organizations, including the Connecticut State Department of Children & Families, Johnson Controls, and Tyco Fire Protection Products, providing leadership in designing and developing learning solutions to support role-based internal organizational needs and external facing releases. She holds a Bachelor of Arts degree in English/Communications from Fitchburg State University and an Associate's degree in Business Administration and Management from Mount Wachusett Community College.

Experience

    • Senior Training Specialist/Consultant

    • Senior Training Specialist/Consultant
      • Apr 2023 - Present
      • Remote

      Consulting and leading in the analysis, design, development and implementation of learner-centered, performance-based learning solutions on the new Comprehensive Child Welfare Information System (CCWIS) for Connecticut Department of Children and Families (DCF) end-users. Designing, developing, and delivering complete training solutions using different modalities, including interactive and innovative online learning, instructor-led training, asynchronous virtual training, microlearning, performance-based support, simulations, and user manuals.

  • Johnson Controls
    • Westminster, Massachusetts
    • Senior Instructional Designer
      • Oct 2020 - Jan 2023
      • Westminster, Massachusetts

      Provided leadership in designing and developing learning solutions supporting role-based internal organizational needs and external facing releases by using instructional design methodologies and adult learning theory. Led instructional design and production of interactive training courses, working closely with subject matter experts and team members who developed my designs.The development of the training solutions increased productivity and improved the job performance of fire alarm and detection service technicians.

  • Tyco Fire Protection Products
    • Westminster, Massachusetts, United States
    • Instructional Designer/Principal Technical Writer
      • Apr 2013 - Sep 2020
      • Westminster, Massachusetts, United States

      Provided leadership in the needs analysis, design and development of onboarding training materials for a global salesforce. Designed and developed product training learning solutions, onboarding materials, product launch materials, and documentation to ensure new sales personnel had a positive onboarding experience to provide improved understanding of role expectations resulting in increased productivity and morale.

Education

  • 2002 - 2006
    Fitchburg State University
    MA, English
  • Fitchburg State University
    Bachelor of Arts - BA, English / Communications
  • 1983 - 1989
    Mount Wachusett Community College
    Associate's degree, Business Administration and Management, General
  • 2019 - 2023
    Langevin Learning Services
    Instructional Design Courses with Specialization in eLearning Design and Development
  • 2021 - 2023
    Association for Talent Development (ATD)
    Training and Talent Development Workshops and Events

Suggested Services

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Industry Focus. “Education Management”

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