Experience

• 

  DoorDash

  • United States
  • Software Development
  • 700 & Above Employee

  • Category Assortment Specialist

    • Mar 2022 - Oct 2023

  • Supply Chain Specialist

    • Mar 2021 - Mar 2022

• 

  Wayfair

  • United States
  • Retail
  • 700 & Above Employee

  • Transportation Specialist

    • Sep 2020 - Mar 2021

  • Home Delivery Concierge

    • Apr 2019 - Sep 2020

    ❏ Improving customer satisfaction by ensuring our customers have an exceptional delivery experience.❏ Effectively and efficiently communicate with customers and customer support teams to answer questions, scheduled deliveries, and to keep everything flowing smoothly.❏ Outbound phone calls to customers and customer support teams to schedule or confirm delivery and/or pickup appointments, and update all Wayfair Systems with any order changes ❏ Proactively monitor order and order systems to ensure that late orders and orders with issues are addressed as quickly as possible.❏ Provide support to customer service and sales teams❏ Review orders that were scheduled during checkout (SDCs) to ensure they are able to go out for delivery on the scheduled delivery date.❏ ensuring that orders that are in jeopardy are canceled and the customer has been notified❏ Ensuring outstanding stops from previous, day(s) have been closed out in the system for billing purposes❏ Monitor routes to ensure drives are running on time and reach out to late or early customers❏ Completing assigned daily tasks

• 

  Comcast

  • Baltimore, Maryland Area

  • Customer Account Executive

    • Feb 2014 - Aug 2018
    • Baltimore, Maryland Area

     Conduct proactive, consultative needs analysis for new and existing customers, developing product and service solutions: o 112%% close rate achievement; over 95% revenue attainment  Utilize technical, programming and product knowledge to effectively communicate services and promotions to custo...

• 

  TPW Associates

  • Washington D.C. Metro Area

  • Procurement Specialist

    • 2012 - 2018
    • Washington D.C. Metro Area

     Supporting former Chief Procurement Officer of Verizon Communications: o Assessed and analyzed organizational design and cultural readiness for strategic sourcing and supplier diversity for local hospitals and universities o Summarized current processes and benchmarked vs. best practices for co...