Experience

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  Mitsubishi Logisnext Americas Inc.

  • United States
  • Machinery Manufacturing
  • 700 & Above Employee

  • Sr. Supplier Quality Engineer

    • Sep 2014 - Present

    Analyze and improve MCFA supplier performance utilizing a wide range of factors and metrics including quality audits results, components failure analysis, field warranty data, Parts Per Million (PPM), delivery performance, and customer service. Corrective actions implemented resulted in improved production and performance of material handling equipment. • Conduct on-site manufacture quality process audits to ensure the supplier meets and maintains MCFA’s stringent quality standards for purchased components. Suppliers who meet expectations earned MCFA Supplier Certification.• Collaborate with suppliers to implement corrective actions for defective parts based on analysis of warranty data and part failure investigations. Measured supplier performance based on the effectiveness of corrective action.• Led in the development and pilot of the MCFA Supplier Improvement Plan (SIP). The SIP was designed to collaborate with suppliers to improve the supplier’s overall scorecard performance in Delivery metrics, Applied and Fill Rate, Quality - Parts Per Million (PPM), Customer Service and Warranty.• Worked with Commodity Managers to determine which supplier’s performance negatively impacted the production process and assigned a MCFA Supplier Improvement Plan (SIP). • Met with suppliers to explain and discuss MCAF Supplier Scorecard Improvement Plan and implemented and monitored corrective actions as needed to improve overall performance. • Responsible for generating monthly supplier performance scorecard metrics for a supplier base that included a wide range of commodities required to manufacture internal combustion and electric material handling equipment. • Member of the Materials Review Board (MRB) – Represents the Supplier Quality Department regarding the disposition of components that fail inspection during production.• Member of the MCFA ISO Internal Audit Team – Conduct internal audits to prepare and maintain ISO 9001:2008 and ISO 14001:2004 certifications.

  • Manager, Warranty Returns

    • Jul 2015 - Sep 2016

    Acquired and managed the MCFA Failure Analysis & Warranty Returns group to focus on immediate process improvement opportunities. Implemented process improvements, productivity metrics and reports which resulted in overall improvement and efficiency in the group’s performance. • Manage the Warranty Returns team comprised of a Failure Analysts, Engineering Technician and Material Coordinator which is responsible for performing failure investigations and root cause analysis on defective material handling part components returned to MCFA by dealer customers.• Developed and implemented monthly performance and productivity metrics used to improve and measure the overall effectiveness of the Warranty Returns department. • Created reports for Warranty Returns team members to assist in the management of individual work flow• Implemented process improvements regarding the warranty returns process that resulted in a decrease in the percentage of monthly handling errors from 5% to 1%. • Decreased the average age of part pending inspection by Warranty Returns team member from 25 to 11 days which assisted in a decrease of the individual warranty claim cycle from nine to four days.

• 

  Mitsubishi Logisnext Americas Inc.

  • Houston, Texas Area

  • Supplier Recovery Manager

    • Nov 2012 - Aug 2014
    • Houston, Texas Area

    Designed and implemented a Supplier Recovery Program across multiple departments which resulted in a significant increase in warranty recovery which impacts overall profitability and component quality improvement.• 2014 – 110% of Supplier Recovery Goal for 2014 – $920,067 recovered goal $827,000• 2013 – 105% of Supplier Recovery Goal for 2013 - $884,000 recovered goal $834,000• Manage supplier relationships which include negotiating and revising warranty contracts, improving the claims process between MCFA and Suppliers, aligning MCFA and supplier component failure analysis processes which results in quality improvements and reduced warranty claims• Developed Supplier Recovery Metrics which measure suppliers’ performance regarding adherence to the terms of warranty contracts and payment of verified warrantable component failures• Presented Supplier Recovery Metrics to executive leadership during bimonthly Cost Control Meetings • Negotiated, revised and enforced Supplier Warranty Agreements where the terms of the contracts aligned MCFA warranty costs with supplier warranty recovery

• 

  Waste Management

  • Corporate Warranty Manager

    • Feb 2009 - Aug 2012

    Managed and developed the warranty program for the organization's 40,000 unit fleet of heavy duty garbage collection trucks, landfill heavy equipment and other equipment and machinery. • Corporate liaison between national suppliers and Waste Management regarding quality and warranty issues and warranty payment reimbursements• Assisted in the negotiation of contracts regarding warranty terms and agreements• Developed and negotiated cost effective warranties for Waste Management assets with national suppliers• Reviewed and analyzed warranty data, determined failure modes and developed corrective action plans for high failure rate components• Recommended asset and machinery purchases to Waste Management senior management based on quality, warranty recovery and goodwill support from supplier partners• Worked with software developers to update and enhance the enterprise warranty system based on process improvement analysis• Developed the Waste Management Warranty Training and Certification Program including on-line modules, classroom facilitation and web cast training• Developed, coordinated and reported the completion of technical service bulletins to senior management• Worked with Waste Management Internal Audit group to determine compliance of company policy and standards regarding supplier quality and warranty processes and payments of warranty reimbursements by suppliers • Created and supported warranty processes that resulted in substantial warranty recovery and capture $17,666,440.00 - 2011, $19,390,414.00 - 2010 and $21,342,928.00 – 2009. The decrease in warranty recovery year over year is the result of collaborative quality improvements with our suppliers / manufactures

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  Waste Management, Inc

  • System Analysts III

    • Jan 2007 - Jan 2009

    Lead the organizational wide warranty process improvement initiative which included analyzing current systems and processes and making recommendations to improve overall warranty performance of the Waste Management maintenance organization. • Identified areas for process improvement by documenting warranty processes and procedures, determining areas for improvement based on missed opportunities and made recommendations to improve the processes throughout the Waste Management Maintenance organization• Provided feedback to developers and project managers regarding undesirable features and flaws and made recommendations to improve warranty functionality to meet Waste Management standards and processes • Change Management – Worked with 600 Waste Management maintenance locations to successfully transition from a “legacy system” and embrace a system with more controls and site accountability functionality • Led in the design, testing and implementation of an enterprise maintenance system warranty module to 600 maintenance locations which resulted in a 25% increase in warranty claims record and submitted to suppliers.

  • Warranty Administrator

    • Apr 2002 - Dec 2006

    Provided support to Waste Management Maintenance professionals regarding the Waste Management Warranty Program. • Point of contact for Waste Management Maintenance professionals regarding warranty terms and durations for assets, supplier warranty claims submission process and procedures and warranty payments• Published monthly warranty reports used by Fleet Directors, Managers, Supervisors, Administrators and Technicians to determine performance of warranty recovery• Created and designed Waste Management Warranty Web Site to provide better communication to end users regarding warranty terms on assets, Waste Management Warranty Standards and supplier warranty claims submissions process and procedures

  • Supplier Systems Liaison

    • Jan 2002 - Mar 2002

    Trained suppliers to use the Waste Management Asset Tracking System to update production dates in the Waste Management Asset Management Tracking SystemCreated supplier and employee training documents on the Waste Management Asset Tracking System Created excel spreadsheets from Waste Management Asset Tracking System and download to analyze production information

• 

  Premier, A Franklin Covey Company

  • Sales Consultant

    • Sep 1997 - Dec 2001

    Responsible for managing, servicing and developing a customer base of 175 clients Processed orders and monitored sales cycle from lead generation to delivery of productResolved customer problems (i.e. late delivery, incomplete delivery, merchandise return) to insure customer satisfaction and continued businessCreated and delivered presentations to prospective customers based on the features, advantages and benefits of productsManaged database of current and prospective customers Drafted marketing correspondence for current clients and prospective clients

• 

  Carlton Staffing

  • Administrative Temporary

    • Jun 1997 - Aug 1997

    Completed various temporary administrative assignments which included answering multiple line phones, filing and word processing

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  Aldine Independent School District

  • Classroom Teacher

    • Jan 1996 - May 1997

    Prepared students for the Texas Academic Assessment Skills (TAAS) proficiency testIntegrated computer skills into the daily learning process