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AG

Angela Guest

Manager HR Service Center at Encore Capital Group
Intro Book
Seasoned program management professional with expertise in HR service center management, training design, and business analysis.
  • Claim this Profile
Location
Royal Oak, Michigan, United States, US
Skills
  • Program Management
  • Leadership
  • Process Improvement
  • Vendor Management
  • Project Management
  • Show all
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Bio

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Topline AI
Angela Guest is a seasoned program management professional with 15+ years of experience in leadership, process improvement, and project management. She has a strong background in HR service center management, training design, and business analysis. Angela holds an MBA from the University of Michigan-Dearborn and is a certified Prosci Change Manager and Trainer.

Credentials

  • Prosci Change Manager and Trainer
    Prosci
    Dec, 2016
    - Jun, 2026

Experience

  • Encore Capital Group
    • Troy, Michigan, United States
    • Manager HR Service Center
      • Dec 2022 - Present
      • Troy, Michigan, United States

      Provide leadership and direction to global HR Service Center team members, develop working relationships with customers and business partners ensuring that work plans and operations are coordinated, aligned to, and supportive of department and company goals and objectives. Responsible for core tr...

  • Midland Credit Management, an Encore Capital Gr...
    • Troy, Mi
    • Sr. Project Manager / Sr. Operations Analyst
      • Mar 2018 - Dec 2022
      • Troy, Mi

      Responsible for managing cross-functional, strategic, and ad-hoc initiatives for Human Resources.

  • University of Phoenix
    • Instructor
      • Jul 2005 - Dec 2020
  • Encore Capital Group
    • United States
    • Financial Services
    • 700 & Above Employee
    • HR Project Manager
      • May 2016 - Mar 2018

    • Training Consultant
      • Jan 2014 - May 2016

      In collaboration with business units, develop training programs based on needs assessment results.

  • Asset Acceptance
    • Training and Development
      • Jan 2011 - May 2016
  • Electronic Data Systems
    • Sr. Business Analyst
      • Dec 1995 - Dec 2008

Education

  • University of Michigan-Dearborn
  • Oakland University
  • University of Michigan-Dearborn
  • University of Michigan
  • Oakland University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Management Consulting”

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