Experience

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  The Excellence Collection

  • Hospitality
  • 300 - 400 Employee

  • Sub Director

    • Apr 2023 - Present

  • Guest Services Manager

    • Jan 2019 - Apr 2023

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  Finest Punta Cana

  • Playas Uvero Alto, La Altagracia

  • Guest Services Manager

    • Sep 2021 - May 2023
    • Playas Uvero Alto, La Altagracia

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  Meliá Hotels International

  • Bavaro, Punta Cana

  • Royal Service Assistant Manager

    • Jan 2018 - Jan 2019
    • Bavaro, Punta Cana

    Responsible for supervising the concierge staff and supervisors, obtaining satisfactory results while maintaining a constant supervision of the general operation of the department. Coordinate with other departments the solution of complaints and ensure the attention to the guest with promptness, accuracy and courtesy. Management and closing of complaints, work planning with the hotel director, supervise the correct registration of guests, review of arrivals reports, among others.

• 

  Transat

  • Canada
  • Travel Arrangements
  • 700 & Above Employee

  • Travel Professional

    • May 2017 - Jan 2018

    Assisting clients make travel plans. In addition to booking reservations, assist customers in choosing their destination, transportation, and lodging and inform travelers of passport and visa requirements, rates of currency exchange, and import duties. Making travel and accommodation reservations. Offering face to face and telephone advice to customers, quoting holidays and converting these to bookings.

  • Operations Coordinator

    • May 2016 - May 2017

    Coordinator of the operation of vacances air transat in the zone of Bavaro – Punta Cana. Obtain satisfactory results while maintaining a constant follow up of the general operation of the agency which has 50+ hotels under contract.

• 

  Holiday Inn & Suites Chicago Downtown

  • Winnipeg, Manitoba, Canadá

  • Assistant Front Office Manager

    • Mar 2017 - Jan 2018
    • Winnipeg, Manitoba, Canadá

    Manage front desk task for a 140 – Rooms full service hotel, registering/booking, room assignments and accommodating any special requests, serve as public relations representative for the hotel in order to obtain good guest satisfaction. Responsible for organizing cashier tasks as processing guest payments for room charges, food and beverage charges, and phone charges.

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  VIVA WYNDHAM RESORTS

  • Dominican Republic
  • Leisure, Travel & Tourism
  • 400 - 500 Employee

  • Resident Manager

    • Sep 2015 - Apr 2016

    Obtain satisfactory results while maintaining a constant surveillance of the general operation of all areas of the hotel. Perform daily physical inspections of service areas to detect any anomalies either structural and following up customer services and solutions.Check the general condition of specialized equipment for emergencies.Attend guests complaints both in the hotel and once back in the country of origin. Report directly to the general manager the development of the hotel operation.Responsible for the overall operation in the absence of the general manager.

  • Guest Services Manager

    • Apr 2014 - Sep 2015

    In charge of guest services, groups and weeding coordination operation. Obtain satisfactory results with the groups from different nationalities as well with the weddings performed in the hotel, while maintaining a complete and constant follow up of customer service in general and solutions to guest complaints in a hotel of 276 rooms available.

  • Customer Care Responsible

    • Dec 2009 - Mar 2014

    Maintaining a complete and constant follow up of customer service in general and solutions to guest complaints both in house and once back in the country of origin. Supervise the guest service operation and assist with the groups and the weddings performed from different nationalities, in 2 hotels both with 1000+ rooms available.

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  Bahia Principe Hotels & Resorts

  • Dominican Republic

  • Waiter - Bartender - Room Service Agent

    • Dec 2007 - Dec 2008
    • Dominican Republic

    Waiter in specialty a la carte restaurants and buffet. Barman in different bars of the hotel including disco at night. Room service agent delivering all guest food and drinks request in a hotel of 300+ rooms available.