Experience

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  San Diego Cooperative Charter School

  • IT Technical Support Analyst

    • Dec 2015 - Present

    •Provide ongoing support to user base of varying tech abilities. •Maintain or troubleshooting equipment (laptops, desktops, iPads, tablets, other peripherals). •Troubleshoot a variety of computer issues (PC, Mac, iPads, iPhones, Ipods) •Maintain and enforce organization level security protocols. •Setup and troubleshoot peripherals such as Printers. Maintaining logs and documenting tech assets using Excel and MDM solutions. •Installing hardware and software systems (Windows & Apple based products) •Understanding of Windows networks •Assists with facilities management such as desk, office set ups and moves •Troubleshoot various audio/video equipment•Duties as assigned

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  GIA (Gemological Institute of America)

  • United States
  • Retail Luxury Goods and Jewelry
  • 700 & Above Employee

  • Supervisor, Global Stones Management

    • Apr 2012 - Dec 2015

    •Using project management skills and project management software to timely implement and complete projects in the allocated time•Supervised staff members on the stones management team•Maintained and planned the stone schedules for building, repairing, and maintenance of all Education stone sets globally•Maintained operational materials and supplies needed for stone acquisition•Responsible for staff development•Responsible for maintaining colored stones and diamond inventory•Responsible for maintaining pricing for colored stones and diamonds•Responsible for data entry and creation of keycards for individual Education stones and stone sets•Responsible for Educations record of all stone sets and keycards of GIA’s colored stone sets and diamond stone sets globally•Interacted as liaison between the Stones Management staff, Education and Global Directors to assure efficient coordination

  • Double Check Diamond Grader

    • Jul 2011 - Apr 2012

    •Perform initial examination and double check diamonds submitted to GIA Laboratory for Diamond Grading Reports and Dossier Report.•Accurate identification and documentation of clarity characteristics and assigning polish, symmetry and clarity grades within the GIA Diamond Grading System•Follow standard operating procedure (SOP) for grading client diamonds

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  San Diego Cooperative Chater School

  • San Diego, CA

  • Office Clerk / IT Assistant

    • Jun 2007 - Jul 2011
    • San Diego, CA

    •Performed clerical duties (fax, copy, deliver, mail, answer phones, assist parents)•Create and update student database using Excel•Helped design lab layout and networked computers•Assisted IT Director with troubleshooting student computers (imaging, repairing, and installing)•Helped maintain school facility•Duties as assigned