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Andria Chappell, Mba
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- Microsoft Office
- Microsoft Office 2007
- Microsoft Office 2003
- Windows 7
- Windows Vista
- Show all
Bio
Credentials
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Creating a Short Film: 06 Working on Set
LinkedInFeb, 2020- May, 2026 -
Creating a Short Film: 05 Directing
LinkedInJan, 2020- May, 2026 -
Creating a Short Film: 01 Producing
LinkedInAug, 2019- May, 2026 -
Creating a Short Film: 02 Writing
LinkedInAug, 2019- May, 2026 -
Creating a Short Film: 03 Pre-Production
LinkedInAug, 2019- May, 2026 -
Creating a Short Film: 04 Working with Actors
LinkedInAug, 2019- May, 2026 -
Video Pre-production for Low-Budget Films
LinkedInAug, 2019- May, 2026 -
Writing with Impact
LinkedInMar, 2019- May, 2026 -
Prepare/Enrich Relationship Facilitator
Prepare-EnrichMar, 2016- May, 2026
Experience
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Exam Proctor/Administrative Assistant
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May 2019 - Jul 2021
• Invigilate students during testing • Ensured the examination room arrangements are in accordance with specifications • Verified and retained the security of students’ personal information • Maintain testing policies and protocols• Carried out recordkeeping activities and maintained effective communication skills with students and staff • Generated reports• Certification for Accuplacer• Completed Ethics Training• Position transitioned to remoteResearched, prioritized, and followed up on incoming issues and concerns addressed to the Library Services/Testing Department including those of a sensitive and critical nature. Determine appropriate course of action, referral, or response, exercising judgement to reflect GHC’s policies, philosophy, and culture.Applied expert knowledge of test center policies, practices, and procedures to verify identification, distribute exam material, resolve issues, and monitor students during in-person and online examinations.
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Examity
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Remote
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Exam Proctor
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Apr 2020 - Jun 2020
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Remote
• Guaranteed integrity of online testing• Managed testing materials• Followed prescribed protocols from test-taker set up to submissions of completed tests• Reported protocol violations
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Virtual Agent
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Jun 2019 - Oct 2019
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Remote
• Handled a high volume of inbound calls with varying degrees of questions and/or concerns and act as the primary customer service agent in processing or responding to basic customer requests, inquiries, and bookings changes.• Participated in ongoing feedback and coaching sessions from Quality Assurance, Supervisor.• Stayed current on updated information in regards to sales, new products, marketing campaigns, and other sales and service initiatives through training, self-study, company newsletter, etc.• Adhered to the established escalation process to resolve customer issues to designated call center team member or supervisor for further resolution or research
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Human Resources Assistant
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Oct 2006 - Feb 2011
• Performed basic clerical duties as assigned• Maintained and ensured the secured storing and archiving of sensitive information• Adhered to military policies and procedures.• Responded to inquiries in military personnel matters and served as contact and information source for ID Cards and Records departments • Prepared military evaluation reports for servicemember promotions • Served as Verifying Officer and Subject Matter Expert (SME) for both Defense Enrollment Eligibility Reporting System (DEERS), Real-Time Automated Personnel Identification System (RAPIDS), and processed records transactions using the Electronic Military Personnel Office system (eMILPO)• Created Common Access Cards (CAC) for service members and civilian employees• Served as the senior trainer for returning servicemembers• Served as HR representative in the coordination of screening, appointments, and scheduling of interviews for applicants and provided benefits information to military personnel, military family members, civilian employees, and veterans
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Human Resources Assistant
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May 2004 - Sep 2006
• Performed basic clerical duties as assigned• Served as Verifying Officer for military personnel information• Provided information necessary to help management personnel and employees identify and clarify problems and issues• Facilitated training for incoming employees• Employee of the Month for exemplary job performance • Created relevant documents for the office staff; including correspondence, reports, technical notes, and briefing materials• Maintained property accountability of more than $500,000• Awarded the Army Achievement Medal for Civilian Service
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Education
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2017 - 2019Jack Welch Management Institute
Master of Business Administration (M.B.A.), Executive -
2015 - 2017
Liberty University
Master of Arts - MA, Human Services -
2011 - 2014
Park University
Bachelor of Science (BS), Social Psychology
Suggested Services
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Industry Focus. “Customer Service”
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References
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