Experience

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  AO Commerzbank (Eurasija)

  • Moscow City, Russia

  • Head Of Information Technology Department

    • Feb 2021 - Present
    • Moscow City, Russia

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  ING Bank (Eurasia) JSC

  • Moscow, Russian Federation

  • Head of IT Operations

    • Sep 2016 - Jul 2019
    • Moscow, Russian Federation

    Manage IT Operations department to provide the IT services for internal clients across the bank. Establish, manage and control the follow processes: Incident management, Problem management, Change management, Capacity management, Life Cycle management, Project management, Vendor management, Risk management, Information security. Performing regular quality control for services provided by global technology hubs of ING Group to support core banking processes. Performing and control the day to day activities at local core banking systems, Central Bank payment and reporting systems. Perform information security risks assessment and protect personnel data at the bank infrastructure and applications. Manage and successfully performed the projects of migrating IT services into local data centers. Migration the global service MS Exchange and banking services back to Russia in terms of personnel data protection requirements. Migration desktop/VDI environment across the bank to new global workplace platform and new AD. Successfully pass IT audits without significant issues and business impacts. Improving and keep up to date the functionality disaster recovery site. Develop and support the Business Continuity Processes (BCP). Establish and automate the monitoring system to control at the vital IT assets across the bank. Vendor and contract management. Budget planning and finance reporting. Central Bank reporting automation.

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  Infosecurity Service

  • Russian Federation

  • Head of IT/Technical director

    • Jan 2014 - Aug 2014
    • Russian Federation

    Governance IT division within following departments: Project office; Consulting; IT infrastructure and system administration; Applications support and development, IT service desk; Voice and network. Manage program of infrastructure projects. Business process re-engineering, change management. Drive project of relocation departments to the new office from other locations. Transformation business process and structure of IT departments for the company, policies and procedures. Develop strategy and improve IT services, risk management, information security, data leagues protection and change management processes.

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  OOO Nomura

  • Russian Federation

  • Head Of Information Technology (Russia) / CTO

    • Mar 2008 - Mar 2013
    • Russian Federation

    Build all IT services and infrastructure for new Lehman Brothers Moscow office. Manage program of projects to create the IT infrastructure from zero level for broker dealer company Lehman Brothers in Moscow. Supervising IT service delivering and end user support according to the business strategy. Incident management, problem management, capacity management, change management, risk management, IT security, data protection and compliance, project management, resource and finance management, procurement and vendor management. (Hardware and software delivery companies, telecom, cell-operators, system integrators, trainers and consulters). Governance process of development and customisation the local back office system. Analysing, testing, integration, quality assurance, evaluating. Integration local software and systems to global information systems of Nomura (after acquisition). Day to day control of IT team performance. Design, manage and develop the infrastructure and business critical systems, supervising end-user service desk and system administrators. Creation business continuation processes and procedures. Evaluate risk of service un delivering and mitigate it. Successfully pass IT Audits. Governance of process customization heritage infrastructure, applications, voice and network systems, information security to global Nomura requirements standards and strategy. Manage parts of global project of development and expansion European Branches. Manage the remote support and project teams. Prepare local IT budget. Finance and tax reports automation. Vendor and contract management. Manage process of decommission IT services.

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  Citibank

  • Moscow, Russian Federation

  • Project Manager

    • Jul 2002 - Mar 2008
    • Moscow, Russian Federation

    Manage projects and development core banking systems, infrastructure and application for consumer, wholesales and investment banking. Coordination and control processes of the project life cycle. Implementation and development banking technologies for “Front” and “Back” office. Administration and technical support applications, core infrastructure for consumer business for 24x7. Optimization and improving the IT processes according to the ITIL methodology. Establish and supply the IT service level management, change management, risk and problem management processes included the most of core ITSM components, finance and budget planning. Work cross-functionality with other business department to successfully complete projects to implement new IT infrastructure, core banking applications, lunch VISA and Master cards products for consumer business including the contact center technologies with further integrations to other banking systems, CRM, autodialing and voice recording systems. Manage the projects of software development (SDLC), testing, Q&A, end-user training. Establish the voice and network infrastructure integrated with global Citigroup processing center as parts of the global consumer project for Russia. Support the vital banking processes. Creation Q&A and KPI methodology for measuring the operator’s performance of the call center by analyzing statistic. Provide the local project management and execution the global projects for consumer and wholesales business. Redesign the voice and network core infrastructure to improve the scalability, reliability and stability of the IT services. Develop procedure continuation of business process across the bank according to evaluation of operations risk models for wholesales, investment and consumer banking.

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  ING Bank (Eurasia) ZAO

  • Moscow, Russian Federation

  • Deputy Head IT Production

    • May 1998 - Jul 2002
    • Moscow, Russian Federation

    Coordination processes of implementation new systems and banking technologies for front office and the back office departments, custody and treasury. Organization and control of delivery IT services depends on business activities. Project management, developing and maintenance the telecommunication infrastructure. Vendors and telecom providers contract management. Preparing and planning IT budget. Manage and supervise the activity of IT Production department, service desk and night shift engineers for supporting the vital banking procedures “Start of day”, “End of day” at local core banking systems based on “Diasoft Custody 5NT”, “New Athena”. Implementation and develop local IT procedures and service level agreement (SLA).Support and improve information technology services and infrastructure for dealing room. Support the telecommunication and information systems across the bank.

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  Vozrozhdenie Bank

  • Moscow Region, Russian Federation

  • Senior specialist of IT Department

    • Nov 1992 - May 1998
    • Moscow Region, Russian Federation

    “Start of day”, “End of day” procedures performing. Administration the local banking system based on the MS Windows and Novell Netware; Implementation, customization, support and administration process of V-Bank electronics doc flow system and Bank – Client. Creation and administration local IT infrastructure in the brunch. End-user support. IT Security administrator.