Experience

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  Regatta Ltd

  • Manchester Area, United Kingdom

  • Junior Power BI Developer

    • Feb 2023 - Oct 2023
    • Manchester Area, United Kingdom

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  Craghoppers

  • Manchester, England, United Kingdom

  • Digital trade executive

    • Nov 2021 - Feb 2023
    • Manchester, England, United Kingdom

    Owned the Stock and Sales planning process while executing the Craghoppers Digital Group plan to deliver targets in line with the seasonal budget.Identifying opportunities & risks to margin and stock to drive trading targets.Successful breakdown of Seasonal Buy Plan Budget, creating territory-specific plans to deliver targets.Created Analysis files to ensure optimum stock was in place, monitoring stock levels & sell through rate and reporting progress against targetsIdentified and developed opportunities for sales growth including range development, bestsellers and category performance.Investigating pricing and promotional strategies based on competitor offerings and company targetsDeveloped the SOP's from the introduction of Dynamics to the business.Created and shared new excel tools to improve efficiency and data accuracy to marry up with other reports within the business.

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  Hotter Shoes

  • Assistant Merchandiser

    • Nov 2020 - Nov 2021

    Maternity leave cover

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  DW Fitness

  • Wigan, England, United Kingdom

  • Allocator

    • Dec 2019 - Aug 2020
    • Wigan, England, United Kingdom

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  N Brown Group

  • Manchester, United Kingdom

  • Assistant Merchandiser

    • Nov 2018 - Dec 2019
    • Manchester, United Kingdom

    • Working with brands across multiple departments.• Manage suppliers to ensure on-time stock delivery.• Maintain stock levels within the supplier’s OTB.• Monitor KPIs like the fulfillment of forward orders to maintain a positive customer journey.• Developed files and refined processes from existing assets to streamline workflow and reduce repetition.

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  JD Sports Fashion plc

  • Manchester, United Kingdom

  • Merchandising Assistant

    • Nov 2017 - Nov 2018
    • Manchester, United Kingdom

    • Organise and chase supplier bookings to ensure on-time delivery.• Ensure the information in Shogun and associated files are up to date and accurate.• Manage stock distribution to stores for both New and Existing products which match department plans and current promotions.• Manage store stock deliveries and maintain a constant rate of sale for best-selling lines with ideal updates from Store manager requests to help with promotions and VM.

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  Hanes Brands Australasia

  • Sydney, Australia

  • Senior Allocator

    • Apr 2017 - Jul 2017
    • Sydney, Australia

    • Managed all stock allocations, rotations and consolidations based in planned sales, inventory targets and buying decisions.• Managed stock levels of the Studio category• Reviewed best sellers and advised on the de-ranging of poor performers• Maintained season Store Grades, allocation templates and replenishment models• Managed and Maintained Retail bulks by store channel.• Managed stock requirements in store to meet variances in demand and promotional calendars.• Allocated to agreed timelines and ensure delivery targets are met.• Worked with VM and Store operations to ensure store capacity plans are maintained• Provided weekly delivery and stock allocation updates to the team

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  Gazal

  • Sydney, Australia

  • Allocator

    • Mar 2017 - Mar 2017
    • Sydney, Australia

    • Allocate and replenish product to Department stores, Boutiques and Factory Outlets• Create and analyse weekly trade reports• Enter and update product and pricing details in the POS system• Forecast the unit sales of core and seasonal lines and Assist in setting store sales and GP budgets• Assist in the planning and management of open to buy (OTB)• Able to network and build rapport with internal and external stakeholders• Manage product and pricing databases and communicate product and pricing details

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  Kellogg (Australia) Pty LTD

  • Sydney, Australia

  • Customer Service Coordinator

    • Feb 2017 - Mar 2017
    • Sydney, Australia

    Responsible for order entry, processing and provide seamless customer service. Tasks include:• Inbound and Outbound calls to coordinate stock deliveries.• Receiving, processing, checking and confirming all orders for exports and across Australia.• Assist both internal and external stakeholders with product inquiries.• Handle customer complaints from start to finish professionally and efficiently.• Process customer credits, data entry, and reports to various teams throughout the business.• Working closely with global clients and Logistics partners to ensure timely delivery.

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  Fineline Home Products

  • Waterloo, NSW

  • Merchandise Planner

    • Nov 2016 - Dec 2016
    • Waterloo, NSW

    Summary: Responsible for maintaining stock levels, tracking sales performance and providing sales analysis. I was also responsible for producing other weekly reports including best-selling lines and to maintain store sales. In addition, I maintained rapport with the 3PL provider as well as store managers to resolve or highlight any stock issues.Core Skills:• Construction of sales reports and data gathering to highlight bestsellers, stock issues and sales trends.• I was also responsible for the presentation and analysis of Sales and stock data, through the use of Excel and Microsoft Dynamic.• Helped to create upload template files to increase efficiency and increase accuracy.• Prepared and provided training for new members in both Microsoft Dynamic RMS and Excel.

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  MacAndrews

  • Liverpool, United Kingdom

  • Sales Support Coordinator

    • Aug 2015 - Oct 2016
    • Liverpool, United Kingdom

    Sales support administrator for Far East Imports and Australian Exports. I was required to ensure new business conversion from warm and cold leads, providing quotes for clients, close the deal were possible by building and maintaining rapport, resolve customer issues as well as provide detailed market feedback to management.Core Skills:• Required to meet lead conversion and vessel space KPIs for both UK exports on the Oceania trade lanes and Imports from the Far East.• Maintain and build on existing client base through the cold call lead generation, follow up on and provide warm leads for Sale Reps, • Highlight market leads and analysis for all trade lanes on a weekly basis and provide plan or solutions if behind on KPI's• Responsible for refining the quotation process to improve quote accuracy and reduce the overall time it takes to provide quotes for clients.

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  Maersk Line

  • Liverpool

  • Sales support (Temporary contract)

    • Feb 2015 - Jul 2015
    • Liverpool

    Summary: Responsible for customer enquiries and sales administration errors regarding bookings and quotations. I was also required to provide accurate and detailed advice and quotes to customers to help the team reach specific KPI’s.Core Skills:• Ensured the accuracy and timeliness of customer quotes.• I was responsible for the reduction of weekly errors from 51 to 4 within my first 3 weeks.• Managed and resolved customer complaints from customers in the North of the UK, escalating them when necessary to resolve issues• Actively collaborated with other internal and external teams to resolve complex client issues.• Providing accurate and correct quotations within a three-hour timeframe.

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  Shop Direct

  • Merchandising Assistant

    • Jan 2014 - Jan 2015

    • Raised supplier contracts and liaised with suppliers to provide product delivery updates.• Worked with the Buying team to update key supplier and product information within the in-house systems.• Assisting in the management and forecasting of stock to ensure availability, by maintaining in-depth weekly reports that are suitable for all levels of the Merchandising team.• Ensure that the product lines matched the shape of customer demand, where documented and that products were visible for customers, at the correct price, part of the right promotion and on sale at the right time.• Worked with the Shipping and Buying teams to ensure all critical path milestones were achieved for Far East and UK suppliers and that any potential risks from delivery delays or product issues were highlighted to the Merchandiser.• Build effective cross-functional relationships with other departments, such as the Imports, Quality Assurance (Q.A) and Warehouse teams.• Managing the held order and broken promise file to prevent customer delays and aim for a positive Net Promoter Score.• Worked for multiple departments: Childrenswear, Babywear, Lingerie and Footwear.

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  Edge Hill University

  • Ormskirk

  • Masters Student - Business Administration

    • Sep 2012 - Sep 2013
    • Ormskirk

    Masters in Business Administration (Distinction)Modules studied included: Strategic ManagementStrategic MarketingStrategic Human Resource ManagementFinancial Decision MakingContemporary Issues Dissertation Title: The financial implications of poor external communication in the not-for-profit sector – My research looked at the amount of power and influence external stakeholders have on an organisation’s financial situation in the Not for Profit sector. The findings highlighted that there is a sizable gap between a customer’s perception of an organisation's brand to the messages that a company sends out. It was found that it requires more effort to change the stereotypes that customers put in place than it is for a company to change them.

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  Central Prosthetics

  • Senior Dental Technician

    • May 2011 - Jun 2012

    Worked as a member of a small team to manufacture Custom made medical devices.

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  Manchester Dental Hospital

  • Manchester, United Kingdom

  • Dental Technician

    • Oct 2009 - May 2011
    • Manchester, United Kingdom

    Improved my understanding of best practise for medical devices and gained an understanding of dentistry within the NHS.