Experience

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  Boston University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Assistant Director of Reservations & Events

    • Jul 2016 - Present

  • Reservations & Events Manager

    • Apr 2015 - Jul 2016

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  Beantown Bedding

  • Director of Business Solutions

    • Mar 2014 - Apr 2015

    - Responsible for researching, identifying prospects, and managing the majority of the college and university market for summer camps and conferences and academic year housing.- Drew on expertise from past experience to penetrate collegiate market and offer insight for additional sales opportunit...

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  Sodexo/Merrimack College

  • Director

    • Jul 2013 - Mar 2014

    - Served as the resource, expert, and lead for all major college events including Orientation, Convocation, Homecoming, Admissions Open Houses, and special, one-time only events.- Managed the booking and reservation process for nearly all space on campus, seeking to maximize room utilization and ...

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  Boston University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Assistant Director

    • Oct 2008 - Jul 2013

    - Directed a team of seven Events Specialists in the booking, planning, production, and execution of more than 500 meetings, conferences, weddings, receptions, banquets, and university-wide events each year for internal and external clients. - Booked and managed high profile meetings, conferences, social events, and residential conference programs for internal and external clients. - Developed proposals by identifying meeting and residential space, determining fees, and sourcing all conference and event components including catering, media, parking, rentals, and security.- Collaborated with senior leadership team on the execution of university-wide events involving University leadership and the City of Boston to produce highly successful programs on short deadlines. - On-call escalation troubleshooter able to provide workable solutions to client issues as they arose, ensuring complete event life cycle positive relations. - Seen as a resource and consultant to University departments planning their own events. - Set and enforced policy, evaluated staff performance,and made continuous improvements in quality and guest service based on solicited feedback from clients. - Sought grassroots opportunities for improvement. - Implemented training for new employees and maintained ongoing development of existing employees. - Participated in talent acquisition processes. - Champion of cross-departmental communication by nurturing a positive relationship both internally and outside the department. - Evaluated and recommended new technologies to enhance office solutions, as well as providing additional business opportunities and revenue.

  • Manager of Conference Operations

    • Nov 2004 - Oct 2008

    - Managed seasonal conference housing operation with over 3,000 beds in seven residence halls.- Coordinated essential logistics with campus service providers to efficiently operate housing program and ensure residential conference requirements were met for over 12,000 guests annually.- Procured supplies and capital equipment from multiple vendors and managed all inventories.- Marketed and sold overnight accommodations and services to clients.- Developed housing and conference facility proposals for clients by packaging together goods and services.- Directed Events Specialists in the contract process for all clients.- Recruited, trained, and supervised staff of 50 employees.- Developed training materials, printed and digital publications, and operational support systems.

  • Conference Coordinator

    • Nov 2002 - Nov 2004

    - Panned and coordinated all aspects of events for University and non-University clients.- Managed full-service conference programs.- Directed required campus service providers and external vendors in event production.- Determined fees and worked with budgets to create contracts for non-University clients.- Provided on-site event management.

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  Renaissance Washington DC Hotel

  • Assistant Front Desk Manager

    • Aug 2001 - Aug 2002

    - Managed a team of front desk agents while functioning as shift leader in an 800 room hotel.- Performed all night audit functions as the overnight Manager on Duty.- Resolved guest issues, provided exemplary customer service, and trained new associates.