Experience

• 

  Pearson

  • United Kingdom
  • Education
  • 700 & Above Employee

  • Business Partner

    • Jan 2023 - Oct 2023

  • Sr Project Manager/Process Analyst

    • Jul 2021 - Jan 2023

• 

  Boston Scientific

  • Business Process Analyst II

    • Feb 2021 - Jul 2021

• 

  LEGO Education

  • Boston, Massachusetts

  • CRM Analyst

    • May 2018 - Nov 2020
    • Boston, Massachusetts

    • Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.• Pinpointed inefficiencies in business processes and recommended improved policies.• Manipulated data using pivot tables, pivot charts and macros in Excel and SAP Analysis.• Collaborated with cross-functional teams to draft project schedules and plans.• Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.• Increased sales team user adoption of Dynamics CRM from 25% to 100% through development and training.• Handled continuous project monitoring and management, including improvements to forecasting and tracking expenses across multiple teams.• Completed full-scale project plans, including overseeing engineering activities and design processes.

• 

  Nye Lubricants

  • United States
  • Chemical Manufacturing
  • 100 - 200 Employee

  • Business Systems Analyst

    • Dec 2017 - May 2018

    • Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.• Gathered, outlined and reviewed business requirements.• Diagramed and charted problems to facilitate comprehensive analysis.• Trained end-users in best practices to minimize errors and protect key data.• Contributed to successful field deployment of business systems improvements.• Expanded systems with new features and structural components.

  • Marketing Team Member (Rep, Supervisor, Market/Lead Developer)

    • Nov 2009 - Nov 2017

    • Launched the first organizational automated marketing solution add-on, ClickDimensions, to Nye's Microsoft CRM program, leading to the organization of a lead management program, further increasing communication between departments.• Tasked with implementing post-event marketing strategy through various channels including import, qualify, track, maintain, and report on leads, primarily through the CRM system.• Research and develop customer, market and product-based summaries for strategic planning for individuals both within and outside of the Sales and Marketing Department.• Initiated a robust market research project, aimed at identifying Nye's cross-selling opportunities in support of Automotive Industry target growth of 20% in 2016.• Coordinate and distribute industry specified emails, bi-monthly customer newsletters as well as inter-company communications i.e. weekly and quarterly newsletters.• Spearheading the organizational efforts for market penetration into Food and Beverage as the Marketing Team Leader.• Manage inbound web leads by responding to customer request or assigning to appropriate Nye sale representative.• Import, qualify, track, maintain and report on leads through Nye's CRM system including generating quotes or sending out samples.

• 

  BJ's Wholesale Club

  • Dartmouth, Massachusetts

  • Zone 1 Stocking Manager

    • May 2009 - Nov 2009
    • Dartmouth, Massachusetts

    + Responsible for the presentation and replenishment of merchandise in assigned locations+ Coordinated all resets+ Supervised merchandise leads and forklift driver

• 

  Enterprise Rent-A-Car

  • Dartmouth, MA

  • Senior Customer Service Representative

    • Feb 2005 - May 2009
    • Dartmouth, MA

    + Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.+ Assisted in streamlining the increased market share in the Greater New Bedford and Dartmouth area by 15% thru the identification and acquisition of key accounts.+ Contributed with the supervision and training of new employees thru the shadow program.

• 

  Walt Disney World

  • Orlando, Florida Area

  • Entertainment

    • Aug 2003 - Jan 2005
    • Orlando, Florida Area

    + Regularly required to mimic and act as a myriad of Disney Characters.+ Directly responsible for ensuring that all guests experience an individualized magical visit to the Walt Disney World resort.