Experience

• 

  University of North Carolina at Chapel Hill

  • Chapel Hill , NC

  • Technology Support Technician

    • Apr 2019 - Present
    • Chapel Hill , NC

• 

  UNC Health

  • Helpdesk Support Specialist

    • Jun 2016 - Apr 2019

    I am first Tier Support for all for the hospital in the UNC Health systems. My main job respectability is to resolve the issues. If it cant be addressed in a timely manner i am to dispatch it to the correct group.

• 

  Duke University

  • Department of Biology

  • IT Analyst

    • Aug 2004 - Jun 2016
    • Department of Biology

    • Over 10 years’ helpdesk experience supporting faculty and staff in the Biology department• Provides all aspects of Desktop and hardware support for over 400 Faculty, Staff and Graduate Students• Broad knowledge and use of asset tracking, ticketing (ServiceNow) and hardware management systems• Experience with training users and staff and providing one on one support with departments and faculty• Proficient in Creation, of master images and desktop deployment for both OSX and PC’s using OS X Server Netboot, Deploy Studio, Symantec GHOST Console, Deepfreeze, Windows Deployment Services, and WinCone• Extensive experience with providing hardware support for Apple OS X and Windows, iOS devices, and printers• Ability to diagnose complex networking issues both wired and wireless using Fluke network tester, Cartographer, Netreg and Wireshark• Experience with creation and support of virtual OS solutions using VMware, Parallels and Vitrural Box• Assisted in the transition and implementation of the first Student Consultant Helpdesk for Biology and Evolutionary Anthropology• Provides technical support and management of Biology IT Computing spaces and departmental classrooms• Ensuring compliance with Duke Security office and Arts and Sciences by applying and Implementing Biology Security policies; full HD encryption using File Vault2, Bitlocker and setting Openfirmware passwords

• 

  UNC School of Densistry (OCIS)

  • Chapel Hill North Carolina

  • Teir I Support

    • Aug 2003 - Aug 2004
    • Chapel Hill North Carolina

    I ran the front desk and troubleshot issues over the phone. There I troubleshot and repaired students computers. this environment required a quick turn around time because all of the student had to use the computerized patient data.