Experience

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  NETIKUS.NET ltd

  • Chicago, Illinois, United States

  • Support Engineer

    • Jan 2022 - Present
    • Chicago, Illinois, United States

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  Addition Financial

  • United States
  • Financial Services
  • 400 - 500 Employee

  • Associate Systems Analyst

    • Oct 2021 - Jan 2022

    • Primary admin for Sharepoint, Docusign, and FICS Mortgage Servicer. Admin other systems like Jack Henry and Associate’s Episys/Symitar, Synergy, and Image Center, Meridian Link, Mitel, and others.• Research and deploy new applications as needed by the organization.• Deploy, maintain, and patch servers to maintain best security practices.• Automate processes to ease manual workload of the Applications team.• Work directly with vendors to support, maintain, and deploy applications.• Provide Tier 2 and 3 IT support.

  • IT Specialist

    • Nov 2020 - Oct 2021

    • Act as the first contact for IT support in a credit union of over 600 employees.• Responsible for maintaining multiple systems at once, working with a team to deliver projects, and troubleshooting problems as they arise.

• 

  Orlando Federal Credit Union

  • Help Desk Technician

    • Oct 2018 - Nov 2020

    • Provide friendly and knowledgeable remote technical assistance to credit union employees.• Work with my small team to complete hundreds of tickets per month.• Work directly with employees to troubleshoot software, hardware, and application issues both remotely and on-site. Recognized be my peers as a great analyst and troubleshooter.• Participate in and lead numerous projects including moving our data center off-site and to the cloud, PC refresh and deployment, configuring routers and switches for deployment, new application adoption and deployment, and many more.• Experience with ticketing software, remote access software, Active Directory, Microsoft Azure, Datadog analytics, Microsoft Office, macro automation, Salesforce, Banking/financial software, printers, switches, routers, and more. Very quick to pick up and master new applications and hardware.• Recognized by the credit union executive team as someone who takes initiative and goes above and beyond.

• 

  Loews Hotels & Co

  • Orlando, Florida Area

  • IT Technician

    • Jan 2017 - Sep 2018
    • Orlando, Florida Area

    • As an IT Technician, I work to give quality technical assistance and excellent guest service to conference guests across five resort hotels in Orlando, FL and the thousands of employees that work for Loews.• I have extensive experience working with both Layer 1 hardware, running horizontal and vertical cabling through walls and ceilings and installing wireless access points for example, as well as with software like creating and configuring conference networks through AT&T Superclick and Hotel Internet Services and troubleshooting Avaya phone systems.• I work in a fast-pace, high-stakes environment and often times I work with stressed clients who need assistance. I use my troubleshooting and guest service skills to always make sure they leave happy.

• 

  Escapology LLC

  • Game Writer

    • Jan 2016 - Oct 2016

    • At Escapology, I work with a small team to design “escape room” attractions. The goal of an escape room attraction is to place guests in a themed room full of puzzles and have them escape within a short time limit. These rooms and puzzles require writers and designers to create a detailed and scenic themed room, design challenging yet fun puzzles, and write exciting stories that are reflected through the puzzles and scenery of the room. • I write guides for each escape room I design. These guides require detailed, concise, and clear descriptions of each puzzle we design and the scenery of each room so anyone can pick it up and build a room with nothing but the guide.• I also write the stories behind each attraction. This story is told to the player through a narrated video before they enter each room and also through the props, puzzles, and décor they find in the attraction.• Our small creative team is also behind the social media at Escapology. With our leadership, both the followers and engagement of every every account exploded.

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  Universal Orlando Resort

  • Attractions Attendant

    • May 2011 - May 2016

    • Partnered with my fellow Team Members in establishing the setting and theme of The Wizarding World, and created an atmosphere of magic and excitement for guests.• Worked and collaborated with attraction actors daily to produce an entertainment show in a theme park setting.• Represented and protected the brand of The Wizarding World by constantly staying in character, maintaining a professional and positive attitude, and by placing the guest’s needs first.