Experience

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  Mollie

  • Netherlands
  • Financial Services
  • 700 & Above Employee

  • Sales Engineer

    • Jan 2022 - Present

  • Customer Support Specialist

    • Dec 2020 - Present

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  WorldRemit

  • London, United Kingdom

  • Customer Service Executive

    • Apr 2017 - Nov 2020
    • London, United Kingdom

    • Answering Customer queries and assisting customers with their transactions and account to ensure a good customer experience. This is conducted in English, Spanish and Portuguese.• Assisting junior colleagues with difficult calls and answered any queries regarding procedures and problems solving steps to take to help the customer.• Assisting management team with remote oversight and problem resolutions across 3 offices by assessing problems raised via internal channels and assigning them to the appropriate personnel. • Screening Customers’ identification to meet KYC and CDD requirements to comply with country-specific regulations;• Working with international partner organisations to resolve customer issues and cooperation in KYC matters.• Reviewing transactions to recognise and understand transfer patterns and identify any suspicious activities in order to prevent money laundering, fraud, scams, blackmailing and terrorist financing; • Identifying PEPs and sanctioned individuals, and escalated them to the relevant teams/ departments; • Keeping up to date of all newly released / updated country-specific compliance regulations to ensure correct procedures were followed.

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  Whizz Education

  • London, United Kingdom

  • International Projects Coordinator

    • Oct 2014 - Jul 2016
    • London, United Kingdom

    Whizz Education is the company behind the award-winning online maths tutoring service, Maths-Whizz. Our goal is to create engaging and interactive products that are easy to use and educationally powerful.Since 2004, Whizz Education has pioneered online, adaptive maths. Today, our award winning products (Maths-Whizz Teachers’ Resource and Maths-Whizz Tutoring Plus) are used by thousands of students worldwide. As a global education company, Whizz Education supports 21st century learning by enabling parents and educators to use technology as a transformative educational tool.Responsibilities included: Liaising with different departments within the company to resolve issues encountered first hand by in the international team on the ground.Training of International Customer Success Managers on how to deliver training and content to teachersCreating training content and training schedules fit for tight deadlinesUploading and maintenance of daily data and the processes involved.Day to day management of implementations/scheduling/problem solvingAssisting general administration duties for the departmentResponding to inbound enquiries from the international marketRepresenting the International department at conferences and events Business development meetings on trips abroad and follow-ups via calls/emails/SkypeCrisis management under pressureCreating innovative solutions to speed up/resolve project obstacles

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  Royal Holloway University of London

  • Residential Support Assistant

    • Sep 2013 - May 2014

    Responsible for the welfare of the students who live in campus accommodationOrganise a range of social events DealIng with disciplinary issues Writing up Duty Reports to be used in College disciplinariesTo be on regular call-out dutyLiaising with Security and Emergency servicesAdministration of confidential student documents

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  Sitel

  • Call Centre Operator

    • Jul 2013 - Jul 2013

    Answering Customer queries over recalled productsArranging engineer appointments

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  British Council

  • English Language Assistant

    • Oct 2012 - May 2013

    Teaching English to 30 children in each class, ranging from 13-18 yearsCoordinating timetables and class content with other Teachers Daily lesson planningCreating engaging class activities to improve the English of studentsAssisting the organisation of a weekend school camping trip

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  Runnymede-on-thames Hotel

  • Waiter

    • May 2011 - Sep 2011

    Runnymede-on-thames (Hotel Catering and Events department)Providing excellent customer service at events including: weddings, birthdays, bar mitzvahs and conferences.HousekeepingLiaising with kitchen staff to meet customer demands

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  PLS Consultants

  • Portuguese and Spanish Customer Service Assistant

    • Apr 2011 - May 2011

    Providing high levels of customer serviceUsing Portuguese and Spanish to clients and correspondenceFiling confidential financial and personal information