Experience

• 

  SCiAN Services

  • Greater Toronto Area, Canada

  • Application Specialist

    • Nov 2021 - Present
    • Greater Toronto Area, Canada

    Matched company requirements to off the shelf IT solutions, increasing productivity.Developed manuals and training guides for company use of resources, which is used to train future and current employees.Tested and implemented off the self software for use at company.

• 

  Hollister Co.

  • Canada

  • Brand Representative

    • Jun 2018 - Jan 2022
    • Canada

    • Cooperated with fellow associates to stay up to date on new promotions, improved customer experiences and recommended operational improvements• Anticipated customer needs, solve operational problems, and communicate with a wide variety of persons all to customer satisfaction• Created a positive atmosphere and connected with customers to advise them appropriately on promotions and offers• Organized, maintained and planned tasks to be efficiently completed in a given amount of time

• 

  Toronto Transit Commission (TTC)

  • Business Consultant (Capstone)

    • Sep 2019 - Apr 2020

    • Analyzed the business hiring process and improved hiring time by approximately 10% with the new hiring process • Collaborated with team members to create reports using MS PowerPoint and MS Word• Supported the business case development through RFI/RFP with vendors• Analyzed and compiled findings to recommend efficient solutions

• 

  Kin's Supermarket

  • Trinidad and Tobago

  • Technical Support Analyst

    • Aug 2013 - Aug 2016
    • Trinidad and Tobago

    • Provided administrative support as well as technical support to ensure efficient operation• Maintained and helped set up I.T. infrastructure for a medium sized business• Utilized CRM to promote sales and improve customer relations• Troubleshooted and resolved hardware, software and network problems