Experience

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  Zenith Prep Academy

  • Program Director

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  Walden University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Senior Enrollment Specialist

    • Oct 2023 - Present

    As an Enrollment Specialist, I serve as a team member with an acute ability to build trusted relationships with current and potential students while using in-depth knowledge of the university’s programs and features. I provide excellent service to prospective students and work with them to understand their personal and professional development goals so that I can appropriately identify the higher education programs for their future success.+ Take active role in improving the processes and procedures of the business through various committees - both in a leadership and supporting role. + Assist and lead training for new hires+ Provide an excellent customer service experience by offering the right program and start date through various communication methods (telephone, email, and SMS) to prospective students.+ Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants.+ Work collaboratively with team and other departments to ensure positive application progression, student satisfaction and success.+ Utilize critical thinking and problem-solving skills to address and resolve issues and ensure positive experience for students.+ Conduct quality inbound and outbound communications, increased level of lead activity, and complete/accurate applications.+ Maintains positive relationships with students to help support program persistence and generate referral activity.+ Mastered the various steps in enrollment process to include specialized areas such as financial aid.+ Actively participate in training sessions and activities to facilitate student enrollment.+ Maintain the highest numbers in call volume and enrollments on the team.

  • Enrollment Specialist

    • Jun 2022 - Oct 2023

    As an Enrollment Specialist, I serve as a team member with an acute ability to build trusted relationships with current and potential students while using in-depth knowledge of the university’s programs and features. I provide excellent service to prospective students and work with them to understand their personal and professional development goals so that I can appropriately identify the higher education programs for their future success.+ Provide an excellent customer service experience by offering the right program and start date through various communication methods (telephone, email, and SMS) to prospective students.+ Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants.+ Work collaboratively with team and other departments to ensure positive application progression, student satisfaction and success.+ Utilize critical thinking and problem-solving skills to address and resolve issues and ensure positive experience for students.+ Conduct quality inbound and outbound communications, increased level of lead activity, and complete/accurate applications.+ Maintains positive relationships with students to help support program persistence and generate referral activity.+ Mastered the various steps in enrollment process to include specialized areas such as financial aid.+ Actively participate in training sessions and activities to facilitate student enrollment.+ Maintain the highest numbers in call volume and enrollments on the team.

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  VOLO

  • Baltimore, Maryland, United States

  • National Training Coordinator

    • Dec 2021 - Jun 2022
    • Baltimore, Maryland, United States

    At Volo, we leverage more than 250,000 users coast to coast in order to organize, meet, communicate, and play within their community through sports and social activities. Whether it's a performance sport like soccer or a social activity like cornhole, Volo provides something real--real interaction, real activity, real fun, and real impact. Volo is a movement—for people and by people who want to connect more meaningfully to each other.Responsibilities Include:+ Play a pivotal role in the success of the training program development through management and coordination of training activities for the Volo teams (primarily part-time and volunteer staff) to meet the demands of league growth.+ Work with the National Product Director & Training Director to develop and execute a company-wide training and programmatic strategy. This includes close collaboration with City Leads, the Volo Kids Foundation, and the Product Development Team, to ensure integration, alignment and continued development for new and existing products.+ Design and develop training content, coordinate training logistics; and deliver onsite and web-based training for part-time staff, volunteers, and interns nationally.+ Work with City Managing Directors, Staffing Managers, and Volunteer Coordinators to ensure training needs are identified, planned, aligned and addressed.+ Adjust/improve curricula for existing products based on product changes and enhancements.+ Work with Product Development to develop training for new products and platforms for internal and external consumers (customers and staff).+ Monitors training reports within Learning Management System for the respective roles to assure that initial and annual training is assigned and completed on time for each role and individual staff members.+ Recruitment, retention, and appreciation efforts for Part-Time staff, Interns and Volunteers.

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  Walden University

  • Enrollment Specialist

    • Aug 2020 - Dec 2021

    + Proactively contact and respond to prospective students via telephone, email and SMS+ Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants+ Ability to establish rapport and build relationships via phone in a high-volume call environment+ Work with other departments to ensure positive application progression, student satisfaction and success

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  Baltimore Youth Hockey Club

  • Baltimore, Maryland, United States

  • Head Coach

    • Sep 2013 - May 2021
    • Baltimore, Maryland, United States

    Head ice hockey coach working with various age groups (U6 through U18).

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  Dale Carnegie Mid-Atlantic

  • Baltimore, Maryland Area

  • Training Consultant

    • Apr 2019 - Aug 2020
    • Baltimore, Maryland Area

    Dale Carnegie helps organizations and individuals improve their performance in areas such as Sales, Customer Service, Presentations, Leadership, Communications, Innovation and Human Relations. Organizations work with us to change their culture, engage their employees, deliver a higher quality of service, solve problems, win more business, and build leaders and teams. Individuals across industries also look to us to help them transition from technical positions into sales or leadership roles.+ Reach out to corporations to see how we can assist with any soft skills training needs – handle the full sales cycle as well as handling overdue invoices. + Collaborate with client in building custom training programs to suit their needs and help them reach goals. + Assist in the teaching of the courses.

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  ConnectYourCare

  • Hunt Valley, Maryland

  • Inside Sales Consultant

    • Dec 2018 - Apr 2019
    • Hunt Valley, Maryland

    ConnectYourCare was acquired by Optum Financial.While Optum Financial is a part of UnitedHealth Group, it has both UnitedHealthcare clients and offers its health account capabilities direct to employers regardless of their insurance carrier. Today, it integrates with more than 300 various health plans, benefit administrators, wellness platforms and 401(k) vendors. Optum Financial is the #1 ranked health accounts administrator with over $12B in assets in Optum Bank. It has the largest payments network, with more than 1.8M providers paying over $200M in claims. + Reached out to various employers and insurance brokers to build set appointments for the field. + Ensure initial relationship is established from first call until transition to field representative.

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  Klik.Solutions

  • Baltimore, Maryland Area

  • IT Solutions Advisor

    • May 2018 - Dec 2018
    • Baltimore, Maryland Area

    We help business executives focus on the impact of technology on their organizations by leveraging a new approach to managing their IT. We've worked with businesses to create unique IT solutions that: - Reduce overall IT costs by up to 60%- Strengthen data security- Recover quickly from crisis including Ransomware attacks, odd power spikes, and extreme user error- Improve technology strategy and efficiency - Keep end-user employees happy and productive+ Reached out to IT Managers and C-Suite executives in an effort to onboard companies in Mid-Atlantic region to provide them with Managed IT Services +Account Management – maintain and grow relationships with current clients.

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  New Horizons Computer Learning Centers

  • Technical and Application Training Consultant | Account Executive, New Horizons of Baltimore

    • Oct 2016 - May 2018

    Through its longstanding, valued partner relationships, including Microsoft, CompTIA, Cisco, VMWare and AXELOS, New Horizons offers training and certifications in a variety of areas, including: Cybersecurity, Applications, Cloud Computing, Networking, Project & IT Service Management.With guaranteed-to-run classes on-line, in class, onsite or in the cloud, New Horizons enhances career development, closes skill gaps, and boosts effectiveness in the contemporary workplace. +Reached out to local companies - Director of HR, IT Managers and C-Suite executives to become an IT and employee development training resource for their company. + Account Management – maintain and grow relationships by ensuring the students had a successful class and help set up with any future training needs. + Collaborate with client in building custom training programs to suit their needs and help them reach goals.

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  Bolt Athletics

  • Sales Representative

    • Apr 2015 - Sep 2016

    With so many options to choose from in the team sporting goods world, why choose us? Other than offering great products, what separates us from the rest? Bolt Athletics' recipe for success is more than just striving to be the single best team equipment dealer in the world. We are differentiating ourselves by creating a community, a true destination for our customer family. We do so by offering three things: Highly knowledgeable staff, ultra-competitive pricing, and a killer user experience.+ Reached out to various rec, club and collegiate sports organizations to become equipment and uniform supplier. + Account Management – maintained relationships with customers in Nevada, Arizona, California and areas of Maryland, this at time did require traveling to customers.