Experience

• 

  Accor - North & Central America

  • Moncton, New Brunswick, Canada

  • Reservation Sales Agent

    • May 2022 - May 2023
    • Moncton, New Brunswick, Canada

    Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure;Provide high standards of service, exceeding customer expectations;Ensure all reservations have accurately interfaced into the system;Handling membership inquiries for loyalty members;Answering all inquiries pertaining to individual hotels; including room types, rates, facilities, as well as surrounding areas;

• 

  AT&T

  • Slovak Republic

  • Technical Support Specialist

    • Jan 2020 - Apr 2022
    • Slovak Republic

    Receiving incoming calls from existing customers;Supporting TV, home internet and VOIP services;Troubleshooting any existing problems with supporting products;Providing the latest and most up to date information to customers about availableservices or/and billing inquiries;Collecting information about new problems;Assisting customers with installation and activation of equipment and services;Preparing presentations for team huddles and up-skill meetings;Participating in trials for new services and line of businesses;Providing feedback about previously unknown situations and problems.

• 

  Aviacontact.com

  • Kiev Region, Ukraine

  • Team Lead

    • Mar 2018 - Aug 2019
    • Kiev Region, Ukraine

    Analyze and record personnel or operational data;Serves as the first point of contact for customer escalations as required;Coaches and leads team, individuals and projects;Develops and delivers technical and process-related content for accelerated huddles and team meetings.Holding interviews with new employees;

• 

  EVO.company

  • Украина

  • Customer Support Specialist

    • Oct 2015 - Dec 2017
    • Украина

    Demonstrate and explain the operation and use of products;Complete product and development training as required;Complete expense reports, sales reports, or other paperwork;Maintain customer records, using automated systems;Prepare sales contracts for orders obtained, and submit orders for processing.

• 

  Zetra

  • Kiev Region, Ukraine

  • Sales Representative

    • Mar 2015 - Oct 2015
    • Kiev Region, Ukraine

    Obtain purchase orders from Customers;Provide exceptional sales and service to customers;Seek and provide Parts ETA;Act as the primary contact for parts sales;Source and track stock and special order items.