Experience

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  Handy Andy Fix-It Service

  • Owner

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  Handy Andy Fix-It Service

  • Grapevine, Texas, United States

  • Owner

    • Aug 2023 - Present
    • Grapevine, Texas, United States

    Handy Andy Fix-It Service offers a wide range of quality home repair services, installation, assembly, maintenance, and much more.

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  SGR (Strategic Government Resources)

  • Desktop Support Technician

    • Sep 2022 - Aug 2023

    ● Ensure the seamless function of the company's technology infrastructure● Provide Help Desk support for internal personnel, including C-Suite● Oversee the deployment and upkeep of the organization's computer systems, printers, and peripherals● Conduct on-site and remote diagnostics and troubleshooting for 100 work-from-home employees● Manage the inventory of hardware assets within the Technology Department● Facilitate the onboarding process and provide technical training for new employees and contractors● Efficiently handle ticket management and maintain a comprehensive knowledge base● Google Workspace and Azure AD user provisioning and maintenance● Management of file server data and implementation of backup procedures for company systems

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  United Training Academy

  • Grapevine, Texas, United States

  • Information Technology Help Desk - Technical Support - ITF+, Network+, Security+ - Student

    • Apr 2022 - Jul 2022
    • Grapevine, Texas, United States

    •Essential IT skills and knowledge for entry-level IT professionals•Fundamentals of design, configuration, and troubleshooting of wired and wireless networks•Fundamentals and best practices in IT operations and network security•Network fundamentals, network management, network access, IP connectivity, IP services•Knowledge of industry best practices to manage and harden the network, harden services, and ensure business continuity

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  Safe Haven Security Services, Inc.

  • Installation Technician

    • May 2021 - Sep 2021

    Installation, service, and troubleshooting of a variety of residential security, safety, and automation systems.Upsell products and services to customers with the ability to manage multiple appointments scheduled daily.Accurately complete work orders and paperwork.Complete administrative tasks including inventory management.Educate customers on various system operations and maintenance.Being a dependable, responsible professional who is dedicated to working in a growing, fast-paced, and demanding environment.

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  Voyage Power Partners LLC

  • Dallas-Fort Worth Metroplex

  • Director Of Operations

    • Jul 2020 - May 2021
    • Dallas-Fort Worth Metroplex

    Proactive research for Identifying opportunities to expand or shift course to take advantageof changes in the market.Designing and maintaining clear operational guides to ensure consistency of operations.Observing, reviewing, and analyzing processes to identify inefficiencies and areas whereimprovements could be made. Ensuring that all activities conform to local, federal, industry,and company standards.

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  COVID-19 Protection Services

  • Director Of Operations

    • Jul 2020 - May 2021

    Proactive research for Identifying opportunities to expand or shift course to take advantageof changes in the market.Designing and maintaining clear operational guides to ensure consistency of operations.Observing, reviewing, and analyzing processes to identify inefficiencies and areas whereimprovements could be made. Ensuring that all activities conform to local, federal, industry,and company standards.

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  Crown Lift Trucks

  • United States
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Field Service Technician

    • Oct 2017 - Jul 2020

    Maximize customer benefit while minimizing the company's cost in the performance of service, repair, and maintenance tasks. Diagnose systems and prepare work sheets and purchase orders. Maintain communications with customers and answer questions regarding work performed. Serve as leader to colleagues and junior staff to ensure quality customer service, safety, and compliance to company standards.• Selected to assist in the launch of new Tulsa branch - successfully achieved established budget set by corporate through teamwork, maximizing profitability, and minimizing error - within five months of opening.

  • Parts Associate

    • Dec 2016 - Oct 2017

    Managed inventory and ordered parts to meet customer needs, while serving as brand ambassadors to drive retention efforts. Researched parts information and availability utilizing database management systems. Assisted management in resolving discrepancies between computer inventory and availability. Remained alert of potential sales opportunities by asking questions and providing information on parts and services. Performed administrative tasks.• Overhauled parts warehouse by consolidating space, optimizing inventory, and implementing procedural and maintenance standards - significantly reduced errors and discrepancies.

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  Amazon

  • Haslet, TX

  • Fulfillment Associate

    • Sep 2016 - Dec 2016
    • Haslet, TX

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  Go By Truck, Inc.

  • Irving, TX

  • Customer Solutions Expert Manager

    • Mar 2016 - Sep 2016
    • Irving, TX

    Directed customer service team in providing support and services to client and vendors on software usage. Established customer support practices and processes; trained and led team in best practices to drive customer satisfaction, retention, and successful utilization of the organization's solutions. Provided bug reports and monitored backend processes. Gathered frontline insights and offered recommendations for service-level enhancements. Beta tested new versions.• Instrumental in securing base of transportation providers by effectively communicating business model and addressing and resolving potential concerns.

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  IMAP GLOBAL LTD

  • Grapevine, Texas

  • Operations

    • Aug 2015 - Feb 2016
    • Grapevine, Texas

    Excelled in fast-paced environment, harnessing strong interpersonal, problem solving, and communication skills to secure authorized and reliable transportation carriers for clients. Negotiated prices while ensuring adherence to company standards and targets.

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  Purpose Transportation, LLC

  • Grapevine, TX

  • Operations Specialist

    • Jan 2014 - Jul 2015
    • Grapevine, TX

    Excelled in fast-paced environment, harnessing strong interpersonal, problem solving, and communication skills to secure authorized and reliable transportation carriers for clients. Negotiated prices while ensuring adherence to company standards and targets.

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  MountainMovers Transportation and Logistics

  • Grapevine, TX

  • Operations Specialist

    • Apr 2011 - Jan 2014
    • Grapevine, TX

    Organized and prioritized various work tasks to ensure excellence in service delivery, holding responsibility for identifying transportation providers and negotiating rates for clients to achieve company goals and objectives. Dispatched, tracked, and traced loads. Promptly resolved issues within self-driven role.

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  R&L Global Logistics

  • Grapevine, TX

  • Operations Specialist

    • Apr 2006 - Apr 2011
    • Grapevine, TX

    Utilized customer-focused strategy in the tracking and tracing shipments to achieve on-time delivery. Provided status updates, performed data entry, and monitored all aspects through completion.