Experience

• 

  Cognitive Medical Systems

  • Scrum Master
• 

  Cognitive Medical Systems, Inc.

  • Remote

  • Scrum Master

    • Sep 2023 - Present
    • Remote
• 

  FEI Systems

  • United States
  • IT Services and IT Consulting
  • 400 - 500 Employee

  • Scrum Master

    • Jun 2021 - Sep 2023

  • Project Analyst

    • Jan 2020 - Jun 2021

    Project Analyst/Tech Writer/DevOps Mananager

• 

  VetsEZ

  • SQA Test Analyst

    • Aug 2016 - Dec 2019

    • Helped extract requirements and testing criteria from government contracts• Organized and edited test plans, test cases, and test scripts using Jazz Rational Team Concert and JIRA• Performed transition of test artifacts to and from JIRA and Jazz Rational• Prepared test and defect reports for mu...

• 

  Aflac

  • Silver Spring, MD

  • Sales and Marketing Intern

    • May 2016 - Aug 2016
    • Silver Spring, MD

    • Acquired new accounts through marketing, cold-calls and canvassing, using sales scripts and rebuttals to objections• Worked with a sales team to plan, set, and achieve daily call and meeting goals, and overall account capture goals• Averaged 150 cold calls per day, with peaks up to 300• Success...

• 

  Alexander Graham Club

  • Charlotte, North Carolina Area

  • Head Lacrosse Coach

    • Oct 2015 - May 2016
    • Charlotte, North Carolina Area

    • Coached children ages 11-14 with various skill levels• Organized and planned daily practice sessions• Led pre-game strategy and in-game coaching

• 

  Chick-fil-A Restaurants

  • Fulton, Maryland

  • Team Member

    • Jun 2012 - Aug 2014
    • Fulton, Maryland

    • Provided exceptional customer service as a cashier, drive- thru attendant, dining room attendant, and server. Broke a store record by completing 114 drive-through orders in one hour• Specifically trained to provide exceptional customer service and to handle difficult customer situations