Experience

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  BGAM

  • Holiday Inn Express Leigh Sports Village

  • Hotel General Manager

    • Jun 2018 - Present
    • Holiday Inn Express Leigh Sports Village

    Responsible for the asset which is a 135 bedroom focused service property with extensive meeting and event facilities, one of the most unique HIEX properties in the UK.

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  KRO HOSPITALITY LTD

  • Lancashire

  • General Manager

    • Nov 2015 - Jun 2018
    • Lancashire

    Holiday Inn Express Leigh Sports Village.

• 

  CRD Catering Ltd

  • Holiday Inn, Castle Marina, Nottingham

  • Front of House Manager

    • Aug 2012 - Nov 2015
    • Holiday Inn, Castle Marina, Nottingham

    Responsible for Front of House Operations, overseeing the Front Desk and Nights Teams. My remit is to continuously improve the overall guest experience here at the Holiday Inn Nottingham Castle Marina.

• 

  Sanguine Hospitality

  • Birmingham, United Kingdom

  • Pre Opening- Operations Manager

    • Mar 2012 - Jun 2012
    • Birmingham, United Kingdom

    Hampton by Hilton, Broad Street, Birmingham. A fantastic new 285 bedroom property which opened in early May 2012.I was a key member of the pre-opening team for the Hampton By Hilton on Broad Street in Birmingham, and was responsible for all hotel operations, including the Front Desk and Food and Beverage teams at this 285 bedroom property.

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  Planned Career Break

  • Bangkok Metropolitan Area, Thailand

  • Planned career break overseas

    • Feb 2010 - Mar 2012
    • Bangkok Metropolitan Area, Thailand

    Career break, mostly spent overseas in South East Asia.

• 

  Atlas Hotels

  • Derby, United Kingdom

  • General Manager

    • May 1999 - Feb 2010
    • Derby, United Kingdom

    Appointed General Manager in 2002prior to this I was Deputy General Manager between May 1999 ~ Dec 2002 I was a member of the hotel pre-opening team.

• 

  Granada Studios Tour

  • Manchester, United Kingdom

  • Retail Supervisor/Site Duty Manager

    • Sep 1997 - May 1999
    • Manchester, United Kingdom

    My first role after graduating University was working for Granada Entertainments. My duties in this key North West attraction included:Managing and motivating a team of retail sales assistants to increase sales and ensure efficiency;Managing stock levels and making key decisions about stock control;Analysing sales figures and forecasting future sales volumes to maximise profits;Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;Ensuring standards for quality, customer service and health and safety were met;Resolving health and safety, legal and security issues;Responding to customer complaints and comments;Promoting the telephone ordering facility. In addition to this role I took on extra duties of site duty manager, which involved co-ordination of the entire attraction. I was also one of the chosen site licensees.

• 

  The American Adventure Theme Park - Granada Theme Parks and Hotels/Granada Entertainments

  • Ilkeston, Derbyshire. United Kingdom.

  • Supervisory roles

    • Jun 1989 - Sep 1996
    • Ilkeston, Derbyshire. United Kingdom.

    Whilst at college and University, I worked for 7 seasons here. For the last 5, I was part of the management team of various departments, including guest relations and catering. My duties within guest relations and park admissions included;Overseeing all admission ticket transactions including advanced sales, group sales, complimentary tickets, season tickets, promotional tickets and ticket problem reconciliation;Handling all guest concerns, including park information, compliments and concerns received in person, on the phone, mail.Management of first aid, front gate security, and site reception services, cashiers, and gate staff;Production of daily reports in connection with all daily admission data to the park management and directors;My duties within the catering department consisted ofOperational responsibility of 15 themed restaurants, licensed bars, and fast food catering outlets;Assisting the catering manager with the management of the department and provide cover for the other supervisor in the department;Line management of unit 10 team leaders;Working to and understanding of reporting structures such as GP% versus budget and % payroll to sales;Recruiting, training, coaching and developing a team who will deliver exceptional customer service and a great memorable customer experience;Delivering the department budget through the flawless execution and delivery of a clearly defined profit plan;Devising, implementing and monitoring sales activities in order to achieve both gross and net percentage sales targets;Delivering and continuously improving service and standards across the department;Ensuring all practices comply with Health & Safety, HACCP, COSSH and environmental health legislation and procedures.

• 

  Crowne Plaza Shanghai

  • Shanghai, Peoples Republic of China.

  • Bass Hotels and Resorts. Management Trainee.

    • Jul 1995 - Jul 1996
    • Shanghai, Peoples Republic of China.

    A fantastic one year exposure into the international hotel industry. Living and working in the principle business City in the Peoples Republic of China. My primary role was working in the Sales and Marketing department reporting directly to the DOSM. My experience here included working with the DOSM for the generation and maximisation, of client relationships. Using innovative and creative marketing and networking skills, to increase both corporate, leisure and travel trade business.Using the predefined marketing strategy, and working with the localised sales team to tap into the thriving local area, ensuring that all sales opportunities were recognised and taken full advantage, this was using both active and reactive sales techniques. I also played a key role in the creation and development of the customer and travel trade databases to facilitate direct marketing activity and was able to spend time on PR and brand loyalty projects. Other duties involved guest relations in the Executive Lounge with VIP guests, and evening lobby duty, where I was able to network with the hotel guests and facilitate cross-property best practice and referrals